Regional Air Freight Control Tower
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
- Monitor shipment E2E daily shipment monitoring and respond to customers enquiries atRegionallevel
- Milestone monitoring. Find missing milestones through daily report and inform operations to input in a timely manner.
- Overall performance management. KPI monitoring. Enhance operational efficiencyandimprove customer satisfaction.
- Performance improvement. Proactively address any issue that may arise during transportation process.
- Participate / Lead operational review meetings with customer to ensure Maersk performance stability.
- Responsible for operational relationship and communication for Key clients.
- Exception case handling for any exceptional case like delay damage missing super urgent cargo be responsible for update and close monitor shipment status.
- 8D / CAPA report. Incident management.
Requirement
Bachelors degree or above.
More than 3-5 years related experiences in airfreight Customer service / operation / Control tower; the background of global forwarder will be preferable.
Well operation knowledge good experience in operation and fluent English.
Reliable well organized proactive team-player.
Excellent communication skill in both Chinese and English.
Good PC skills in MS Word MS PowerPoint and MS Excel.
Experience with CW1 system is preferable.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Key Skills
- Hand Tools
- Math
- HVAC
- Mechanical Knowledge
- HVAC/R
- Service Technician Experience
- Maintenance
- Refrigeration
- Ductwork
- Cordova
- Troubleshooting
- Air Conditioning
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
