Air Import Operations Supervisor
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
As an Air Import Operations Supervisor you will lead the daily activities of our air import department ensuring smooth handling of inbound shipments full regulatory compliance and excellent customer service. This is a handson operational role with strong leadership elements focused on driving efficiency developing the team and maintaining high service standards.
What youll be doing
1. Operational Management
Supervise air import operations including cargo receipt customs clearance and final delivery.
Ensure timely processing of import documentation (e.g. customs entries arrival notices delivery orders).
Coordinate with customs brokers carriers and warehouse providers to streamline import activities.
2. Team Leadership
Lead and manage a team of import coordinators by assigning tasks setting priorities and evaluating performance.
Provide training and mentorship to enhance team expertise and productivity.
Foster a collaborative highperformance work environment.
3. Customer Relationship Management
Serve as the main escalation point for complex customer issues and inquiries.
Maintain proactive communication with clients regarding shipment status and delivery updates.
Develop and maintain strong relationships with key accounts and service partners.
4. Regulatory Compliance & Risk Management
Ensure full compliance with import regulations including customs and local trade policies.
Monitor and manage security procedures and documentation accuracy to minimize risk.
5. Process Improvement & Cost Control
Identify inefficiencies in the import process and recommend operational improvements.
Monitor expenses to manage departmental budgets and enhance profitability.
Implement technology and automation solutions to improve tracking reporting and communication.
6. Performance Reporting
Track and report key performance indicators (KPIs) such as transit times cost savings and compliance rates.
Provide detailed analysis to support strategic decision-making.
What were looking for
Key Skills & Competencies
Strong leadership and team management skills.
Proven import operations experience ideally within air import processes.
Comprehensive knowledge of air import procedures and customs regulations.
Effective communication and negotiation abilities.
Excellent organizational and problem-solving abilities.
Proficiency in logistics software and shipment tracking systems.
Fluent English is a must Dutch is highly preferred.
Performance Metrics
Timeliness and accuracy of import processing.
Team productivity and service efficiency.
Customer satisfaction and issue resolution rates.
Compliance with trade and safety regulations.
As part of our pre-employment screening we ask you to provide a VGB.
#RPO
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
Manager
Key Skills
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
