Customer Service Desk Supervisor
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Job Location:
Eindhoven - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Service Desk Supervisor
As a Customer Service Desk Supervisor you will lead a team of 6 to 8 Customer Service Desk Agents. This is a hands-on role: you will act both as a supervisor and as an active agent supporting daily operations while guiding your team to deliver excellent customer service.
RESPONSABILITIES
- Supervise and coach a dedicated team of Customer Service Desk Agents including conducting performance reviews supporting recruitment creating development plans and providing daily mentoring.
- Actively participate in daily customer service desk activities handling customer inquiries RMAs and complaints alongside your team.
- Ensure timely efficient and accurate management of RMAs (from collection to invoicing) and complaint resolution.
- Monitor team KPIs using Visual Management tools identify deviations and apply problem-solving techniques to close gaps and achieve targets.
- Drive continuous improvement in customer satisfaction and service quality.
- Foster a collaborative inclusive and high-performing team culture.
EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelors degree or proven experience in Customer Support.
- Experience managing people in an international environment is preferred.
SKILLS & COMPETENCIES
- Strong digital literacy especially with MS Office.
- High accuracy in generating and processing data.
- Excellent communication and customer handling skills.
- Proactive problem-solving attitude.
- Ability to balance supervisory duties with direct customer support tasks.
WHAT WE OFFER
- A multicultural and informal environment focused on inclusion and diversity.
- Full-time contract with a hybrid work model (minimum 3 days in office 2 days remote).
- Flexible office hours (start between 7:309:00 am end between 4:006:30 pm).
- Opportunities for growth and development within a global company.
- Access to Fortive Business System tools with the possibility to become a specialist or champion.
- Leadership training coaching and mentoring programs.
Required Experience:
Manager
Key Skills
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
