Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At Metcash youre part of something bigger. Weve got the heart of a small business with the strength and support of a big business.
When you join Metcash your work makes a real difference to independent businesses and local communities empowering you to:
- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing values-led team
Australian Liquor Marketers (ALM) is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of something bigger in the ALM team is all about making a huge difference for the local retailers businesses and communities we service. And while youre championing successful independents the wider Metcash family is behind you with a sea of opportunities to develop yourself grow your career and make your mark.
About the Opportunity
This is a great opportunity to provide both administrative and sales support to the ALM Canberra operation in a collaborative and customer-focused team environment. The role has a strong emphasis on invoicing receipting claims management complaint resolution and identifying upselling opportunities through specific customer channels. You will engage directly with customers to resolve issues efficiently and ensure high service standards are maintained.
This is a part-time role working three days per week (Monday to Wednesday 8:30am - 4:30pm) offering an excellent work-life balance. Some flexibility is required as the successful candidate will be expected to increase to five days per week when covering leave within the team. The role will be based out of our Fyshwick warehouse office.
In this Role
- Proactively managing individual claims returns from notification to closure within required timeframe working closely with the warehouse supervisor and the customer.
- Maintain effective relationships with internal and external customers.
- Develop knowledge of warehouse processes logistics and regional constraints and retail processes to provide detailed information to customers.
- 100% accuracy required in data entry covering orders (email fax & phone) claims (email fax & phone) customer records and administration.
- Manage reception duties and customer communication for the site.
- Achieve a sales target each month by identifying sales opportunities to grow existing and new customers through all channels.
- Liaise with internal and external stakeholders to develop and execute supplier and customer deals.
- Assist in warehouse operations by managing deal sheets ullages and stock adjustments.
Youre Likely a Match If
- 3 years experience in an administrative role.
- Liquor industry experience required but not essential.
- Strong attention to detail.
- Excellent communication skills both written and verbal
- Skilled in administrative tasks such as filing report distribution debt collection related activities.
- Experience with SAP to intermediate level.
- Experience in MS Excel to intermediate level
Whats on offer
Were proud to offer a workplace that supports your well-being growth and belonging:
Extra Leave: Enjoy a 5th week of annual leave 2 well-being days plus 1 volunteer day annually
Career Growth: Endless learning and development opportunities
Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
Neutral Pay Gap: Gender pay gap under 5% (WGEA )
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited
About Us
Join us and be part of something bigger!
Metcash is Australias leading wholesale distribution company with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.
We believe in the power of independent family-owned businesses to shape vibrant communities. Through our food liquor and hardware pillars we help retailers become the Best Store in Their Town by providing merchandising operational and marketing support.
Were committed to diversity inclusion and sustainability and we welcome applicants from all backgrounds including First Nations. If you need support during the application process just let us know. Your privacy and dignity are always respected.
#INFLA #LI-NS1
We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.
ALM supplies over 12000 liquor addition to supplying liquor stores ALM incorporates a specialist on-premise liquor division that supports bars pubs restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia we support independent businesses with a competitively priced and extensive liquor range delivered through our cost effective and efficient supply chain.
Required Experience:
Unclear Seniority
Key Skills
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