Customer Service Representative (Casual)

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

At Splend were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.

But wearentjust about vehicleownership; We are also fast-tracking the transition to green mobility and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

As our Customer Service Representative you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role located at our London office in which you will be responsible for supporting our customer facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner.

This is acasualcontract with shifts available between 6am and 10pm offering flexibility to suit a range of schedules. Its an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment.

What youll be doing

Working to manage customer interaction queries issues questions and complaints.
Ensuring all interactions are managed in our CRM system (Zoho) and ensuring all communications are noted and updated after each interaction.
Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
Building sustainable relationships and engaging customers by going the extra mile.
Working to meet personal and team qualitative and quantitative targets.
Follow all compliance measures and provide accurate response both verbally and written.
Collaborate with relevant departments to provide a positive solution to the customer.
Be a team player and add value to the Splend daily.

What youll bring

Must be highly flexible with availability. Operations run 7 days a week with shift start times from 06:00 to 24:00 (majority between 07:0021:00) including the ability to work weekend early/mid/late shifts and midweek shifts as needed and to adapt to varying shift lengths of 4 6 8 10 or 12 hours.
Immediately available OR minimal notice period.
Ideally 1 years experience in a customer service position.
Be a natural problem solver.
Have superb communication skills both written and verbal.
Be tech savvy and quick pick-up new systems with ease.
Present an empathetic positive manner and show a willingness to help our customers.
Strong customer service focus and commitment to excellence.
Effective time management and organisation skills.
Experience using Zoho (preferable).
Able to work weekends and bank holidays as required.

At Splend we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race gender age sexual orientation religion and ability seeking diverse perspectives to drive us forward.

When you apply let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority

About UsAt Splend were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare we provide our customers straight forward no strings attached access to vehicle ownership.But wearentjust about vehicleownership; We are also fast-tracking the tr...

About Us

What youll be doing

Working to manage customer interaction queries issues questions and complaints.
Ensuring all interactions are managed in our CRM system (Zoho) and ensuring all communications are noted and updated after each interaction.
Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
Building sustainable relationships and engaging customers by going the extra mile.
Working to meet personal and team qualitative and quantitative targets.
Follow all compliance measures and provide accurate response both verbally and written.
Collaborate with relevant departments to provide a positive solution to the customer.
Be a team player and add value to the Splend daily.

What youll bring

Must be highly flexible with availability. Operations run 7 days a week with shift start times from 06:00 to 24:00 (majority between 07:0021:00) including the ability to work weekend early/mid/late shifts and midweek shifts as needed and to adapt to varying shift lengths of 4 6 8 10 or 12 hours.
Immediately available OR minimal notice period.
Ideally 1 years experience in a customer service position.
Be a natural problem solver.
Have superb communication skills both written and verbal.
Be tech savvy and quick pick-up new systems with ease.
Present an empathetic positive manner and show a willingness to help our customers.
Strong customer service focus and commitment to excellence.
Effective time management and organisation skills.
Experience using Zoho (preferable).
Able to work weekends and bank holidays as required.