Senior Lead Software Engineer Contact Center (CCaaS)
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Be an integral part of an agile team thats constantly pushing the envelope to enhance build and deliver top-notch technology products.
As a Senior Lead Software Engineer at JPMorganChase within the Consumer & Community Bank you are an integral part of an agile team that works to enhance build and deliver trusted market-leading technology products in a secure stable and scalable way. Drive significant business impact through your capabilities and contributions and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.
Job responsibilities
- Regularly provides technical guidance and direction to support the business and its technical teams contractors and vendors
- Architect and lead a multi-region Amazon Connect platform
- Set Standards for Contact Center Excellence
- Coordinate Cross-Team Dependencies
- Lead and Develop Contact Center Talent
- Develops secure and high-quality production code and reviews and debugs code written by others
- Drives decisions that influence the product design application functionality and technical operations and processes
- Effectively Manage:Excellent interpersonal communication and organizational skills for Managing stakeholder relationship
- Actively contributes to the engineering community as an advocate of firmwide frameworks tools and practices of the Software Development Life Cycle
Influences peers and project decision-makers to consider the use and application of leading-edge technologies
Required qualifications capabilities and skills
- Formal training or certification on Software Engineering concepts and 5 years applied experience
- Hands-on practical experience delivering system design application development Amazon Connect & AWS Ecosystem
- Contact Center Operations & Agent Experience
- Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g. cloud artificial intelligence machine learning mobile etc.)
- Proficiency in Python or Javascript
- Familiarity with CI/CD pipelines DevOps practices and Infrastructure as Code (IaC) tools such as CloudFormation or Terraform
- Ability to tackle design and functionality problems independently for Omnichannel Engagement
- Third-Party Integrations:Experience integrating with CRMs or case management.
- Experience in Computer Science Computer Engineering Mathematics or a related technical field
- Bachelors degree in computer science Information Technology or a related field
- 10 years of IT experience including at least3 years managing development or engineering teams
- AWS Certified Solutions Architect Developer or DevOps Engineer
Required Experience:
Senior IC
Key Skills
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
