Senior Client Success Manager
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Job Summary
Location: UK Based Remote-first (with monthly travel to London)
At Unmind were here to create better mental health.
We believe mental health should be a source of strength not struggle for people teams and entire organisations.
We combine science technology and human care to help companies like Uber Disney Major League Baseball and the NHS improve mental health and drive performance.
Now were looking for more brilliant people to help us do it.
Our Values
Were building a company where ambition and empathy go hand in hand.
Outpace the rest Move fast. Deliver excellence.
Stronger together We go further faster together.
Client first We win when our clients win.
Inclusion & Belonging
Were building a place where everyone feels seen heard and supported and where difference is celebrated.
If you need adjustments during the process tell us when you apply or email .
Learn more about how we hire and our commitment to equity in our Candidate FAQ
The Role Senior Client Success Manager
The Senior Client Success Manager (sCSM) is responsible for driving measurable value retention and growth across a portfolio of strategic clients. This role partners closely with Account Managers and cross-functional teams to shape account strategy influence senior stakeholders and ensure clients achieve clear business outcomes.
The sCSM operates as a trusted advisor using insight and strong judgement to anticipate risk unlock opportunity and lead structured executive-level engagements.
Key Responsibilities:
Strategic account leadership
Own success strategy for a portfolio of strategic accounts including account plans success roadmaps and renewal readiness.
Turn usage and client context into clear insights ROI narratives and recommendations.
Capture and act on signals that drive retention and expansion.
Executive presence and client impact
Lead executive-level meetings with clear structured communication.
Align internally on goals agenda and outcomes before meetings.
Share concise post-meeting summaries with decisions signals and next steps.
Risk management and portfolio health
Identify risk early and drive mitigation ahead of renewals and delivery milestones.
Track health and engagement trends and escalate when performance drops.
Run a regular portfolio risk review cadence with clear action plans.
Ownership adaptability and judgement
Test learn and adjust strategy when results are off track.
Build data-backed proposals and 30-day plans with clear KPIs.
Take accountability for outcomes and communicate proactively with leadership.
Collaboration and ways of working
Partner with AMs Sales Implementation and Product to align strategy and delivery.
Create reusable assets (playbooks briefings templates) that raise consistency.
Contribute to team learning through coaching call reviews and best-practice sharing.
About You
In the spirit of equity and continuous growth we invite you to remove education from your CV. Qualifications are not a factor in our decision-making.
5 years experience in Client Success Account Management or a related customer-facing role.
Demonstrated ability to operate as a trusted advisor with senior stakeholders including facilitating structured outcomes-led conversations.
Strong strategic thinking skills with the ability to turn data into insight insight into recommendation and recommendation into action.
Proven track record of improving portfolio health retaining revenue and identifying growth opportunities.
Excellent written communication skills including concise executive briefs and clear documentation.
High standards for operational rigour including planning pre-briefing follow-up discipline and stakeholder management.
Strong judgement and adaptability with evidence of testing learning and pivoting to deliver outcomes.
Comfortable working cross-functionally and influencing without direct authority.
Tip for candidates: If youre unsure whether to apply do. We know great people dont always tick every box.
Life at Unmind
We believe wellbeing and performance go hand-in-hand and we build our environment to support both.
A few highlights:
Private medical for you & your family
Equity in Unmind
Generous gender-neutral parental leave
25 days holiday birthday celebration days
Revive & Thrive Days company-wide Friday off monthly
Flexible working early Friday summers
Remote-first within the UK with monthly in-person meet-ups and access to a London co-working space
Annual learning budget learning leave
Free weekly therapy or coaching sessions
Wellbeing support via WellHub & Bippit
See all benefits on our Careers Page
Required Experience:
Manager
Key Skills
About Company
Transform mental health at work through the power of science and AI – so employees can thrive in and outside of work.
