Administrative Receptionist
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Job Location:
Randolph, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Agency
Dept of Natural and Cultural ResourcesDivision
Job Classification Title
S-Administrative Support (S)Position Number
Grade
TSAbout Us
The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!
Description of Work
The North Carolina Zoo is expanding making this an exciting opportunity to join our team. We are seeking a professional welcoming and highly organized individual to serve as an Administrative Receptionist.In this role the Administrative Receptionist supports the Communications section by serving as the first point of contact for guests staff and external partners entering the Zoos Administrative Building. The Receptionist provides exceptional customer service manages a multiline phone system assists with administrative tasks and communicates essential information about Zoo operations policies and procedures. This position plays an important role in ensuring a positive and efficient experience for all who interact with the Zoos administrative offices.
Key Responsibilities include but are not limited to:
*Greet guests with a smile while maintaining a friendly and approachable attitude toward guests and staff.
*Answer and respond to incoming calls using a multiline phone system.
*Exercise strong listening skills and use available resources to assist guests with questions related to park information local information call transfers and wayfinding.
*Assist with administrative duties such as typing reviewing documents assembling materials and completing other assigned tasks.
*Exercise good judgment and patience when interacting with guests including handling repetitive questions.
*Display a sense of urgency and professionalism at all times.
*Maintain a working knowledge of Zoowide policies and procedures.
Knowledge Skills and Abilities/Management Preferences
Recruitment Range: $16.00 per hour
To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.
Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed onthe vacancy announcement. Vacancy specific knowledge skills and abilities (KSAs) and/or management preferences are notrequired. Applicants who possess the following are preferred:
Management Prefers
Experience in administrative or customerservice work including but not limited to greeting visitors managing multiline phone systems providing information to guests or clients and performing general office or clerical tasks.
Position & Physical Requirements
Must possess the physical ability to hear well speak clearly walk short distances and lift up to 25 lbs.
Strong communication decisionmaking and organizational skills with the ability to work effectively independently.
Ability to use a computer to navigate email online resources and general office equipment such as printers and scanners.
Must have a valid NC drivers license.
Must be 18 years of age or older.
Work hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with a onehour lunch break.
Must comply with the NC Zoo Dress Code and Appearance Policy.
This position is located at:
4401 Zoo Parkway
Asheboro NC 27205
DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency State university or the NC National Guard and intend to remain employed with that entity you may not be considered for temporary work with DNCR.
Minimum Education and Experience
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.
High School or General Education Development (GED) diploma
Or
An equivalent combination of education and experience
If there are no qualified candidatesremainingin the applicant pool who meet the minimum Education and Experience or Knowledge Skills and Abilitiesrequiredfor the position the agency may consider for this position a trainee who does not meet theminimumrequirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary beingadjusted upaccordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.
Division Description
The North Carolina Zoo exists for the enjoyment education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty endangered and threatened plant and animal species and ecological features of the continents it represents.
Supplemental and Contact Information
The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.
Due to the volume of applications received we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Veterans and National Guard Preference
Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.
Employment Eligibility
It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
CONTACT INFORMATION
N.C. Department of Natural and Cultural Resources
Division of the North Carolina Zoo
4401 Zoo Parkway
Asheboro NC 27205
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.
Recruiter:
Barbara ChristianEmail:
Required Experience:
Junior IC
