Services Business Leader

Who are we

Amdocs helps the worlds leading communications and media companies deliver exceptional customer experiences through reliable efficient and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business IT and network domains delivering measurable outcomes in customer experience network performance cloud modernization and revenue growth. With our talented people and more than forty years of experience running mission-critical systems around the globe Amdocs runs billions of transactions daily. Our technology is relied on every day connecting people worldwide and advancing a more inclusive connected world. Together we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Services Business Leader builds leads and develops teams to achieve business unit goals in terms of booking revenue profitability operations and delivery. Guides the vision and overall business development strategy. This role will drive site growth oversee delivery excellence and support major client transformation initiatives including telecom and enterprise partners.

What will your job look like

• Set business objectives and targets to ensure success. You will answer the call to integrate various functions and business plans within the Amdocs Americas region.

• Identify and build opportunities for new testing services and markets as well as encourage innovative quality engineering and testing methodologies.

• Gain a full grasp of the business challenges in the related domain including market trends future technologies competition and partners as well as compelling events that may affect the customers current and future business growth.

• Inclusive leadership including matrix reporting. Accepting the challenge to attract develop and retain talent and encourage collaboration between teams. Discover and develop an innovative mentality to achieve goals and support qualified risk-taking.

• Build open lines of communication and develop processes and programs that will encourage a multi-cultural team to achieve unit goals. Drive organizational integrity and assure excellent delivery across all regional engagements by enabling and promoting standard tools and practices used in the organization as well as drive out-of-the-box solutions that include introducing improvements to further build positive efficiency across operations.

• Drive modernization and cloud transformation initiatives (Azure AWS OCI VMware SaaS).
• Strengthenservicedelivery ensuring high CSAT NPS and operational efficiency.
• Collaborate with global stakeholders to support digital and cloud migration programs.
• Build and mentor high-performing technical and operational teams.
• Implement ITIL Agile and bestpractice delivery methodologies.

All you need is...

• • 10 years in IT operations delivery or digital transformation.
  • Experience growing or managing nearshore centers in Mexico.
  • Strong background in cloud technologies and modernization programs.
  • Telecom or AT&T ecosystem experience is a plus.
  • Familiarity with ITIL PMP Agile Scrum or SAFe frameworks.
  • Strongleadership communication and stakeholdermanagement skills.

Why you will love this job:

• The opportunity to build lead and inspire a large team to envision and enact the overall (short and medium to long term) strategy for the business unit.

• The challenge of creating anenvironment that welcomes changes that are essential for the achievement of long-term goals.

• Demonstrate the Amdocs brand with the goal of developing and retaining top talent to ensure that people with the right skills and motivation are in the right place at the right time.

• Drive growth by constantly looking for opportunities to bring more value to new and existing customers. Calling upon your superb communication skills and the ability to clearly translate business benefits that our service offerings provide.