Security Guard SOC Operator
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Job Location:
Normal, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Company Overview:
Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description
Allied Universal is seeking a Security Professional for a Dispatch Position in Normal IL
Must be able to work weekendsand any shift
Must be able to type at least40 words per minute accurately
Pay Rate: $25.00/Hour as Dispatcher & $19.00/Hour as Security Officer
Available Shifts:
- OPERATOR: Back Up Schedule Fill-In Position - Will work as a Security Officer when not working as a Dispatcher.
- OPERATOR:Part-Time3RDSHIFTOperator Work Thursday and Friday nights only in the SOC.
Paid Orientation Medical Dental & Vision Insurance & 401k
The Backup Operator will work two days per week in the SOC Dispatcher role. When not assigned as a Dispatcher the operator will fulfill the Security Officer role at the same site (compensated at the Security Officer pay rate.) All Backup Dispatchers will be considered for the next available full-time SOC operator shift at the site.
Allied Universal is constantly growing and expanding offering a variety of new job openings across our company. We welcome candidates that have security guard services experience as well as those that are new to the industry and want to start their career with us. Allied Universal offers so much more than just jobs in security. We offer careers. We takegreat pridein fostering a promote-from-within culture. At Allied Universal we have countless examples of employees who worked their way up the corporate ladder and are now in senior leadership positions in security operations centers throughout the organization. Our goal is to provide you with the necessary skills you needin order toachieve a phenomenal career at Allied Universal.
Allied Universal is hiring aSecurity Operations Center (SOC) Operator.The Security Operations Center (SOC) is the centralized hub which manages the security and safety issues at our clients facilities.We provide outstanding customer service to all calling parties while being firm following all processes in place to achieve excellent outcomes.
The SOC is staffed twenty-four (24) hours per day seven (7) days per week.The positionmonitorsall securitycommunicationsand fire/life safety systems and is the liaison betweensafety andsecurity departments.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Heavy Customer Service Background - we are looking for highly motivated people whoare dedicated to providingoutstanding customer service to ourclient ouremployeesguestsand visitors.
- Monitor all security communications and fire/life safety systemsviaprovidedmonitoring systems.
- The ability to efficiently multitask
- Answer and respond to events and situations received over regular and emergency phones 2-wayradios and intercoms.
- Accurately document routine and unusual events occurring on or near the facilities.
- Make emergencynotificationsnecessarypursuant topolicies and procedures.
- The ability tomonitorand/orutilizemultiple software programs at once.
- Strictly adhere to policies procedures standards etc. asdeterminedby the client.
- Proactivelymonitorall surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms.
- Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly give direction and provide guidance to employees and security staff during emergenciesand non-emergency calls.
- Serve as the liaison between all departments and the security department.
- Handle (without delay)complaints and unusual/critical event informationas directed by procedures.
BASIC QUALIFICATIONS:
- Must be 21 years of age.
Mustpossessa high school diploma or equivalent.
- Must possessoneor more of the following:
- Service in Military Branches / Police
- Bachelors degree
- 2 years of work experience in public sector dispatch or emergency operations center(PSAP 911)
- 2 years of verifiable data entry experience
KNOWLEDGE & SKILLS REQUIRED:
- Advanced computer skills andproficiency;proficiencywith Google Applications.
- Ability to quickly and efficiently analyze high stress situations to determine the proper communication of events & to dispatch the proper teams to determine the best course of action to take.
- Ability to adapt in a dynamic work environment whilepossibly workingunder pressure.
- Ability to prioritize workload based on urgency.
- Ability to communicate effectively.
- The ability to remain calm in the face of adversary/ elevated stressful situations.
- Be organized with strong attention to detail.
- Demonstrated analytic and critical thinking skills.
- Flexible working schedule to include nights and weekends.
- Ability to work in a team environment.
- Ability to type 40 words per minute accurately
BENEFITS:
- Medical dental vision basic life AD&D and disability insurance
- Enrollment in our companys 401(k)plan subject to eligibility requirements
- Eight paid holidays annually five sick days and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:
If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID
Key Skills
About Company
Allied Universal, a leading security and facility services company in North America, is pleased to announce the acquisition of G4S plc. This acquisition is now able to complete as Allied Universal has satisfied or waived all of the required offer conditions, including the required ant ... View more
