Manager, Indigenous Customer Strategy
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Posted on:
Yesterday
Vacancies:
1 Vacancy
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Job Summary
Whats the role
Youll play a key role in shaping how Westpac supports and responds to the needs of Indigenous customers. Working closely with the Executive Manager youll help develop and embed an Indigenous customer value proposition across our customer facing teams. This is a 12month opportunity with flexible working options where youll turn insights into meaningful action and guide how we approach emerging topics affecting Indigenous peoples- so your work genuinely makes a difference.
This role is open Australia wide with a requirement to spend two days each week in your nearest Westpac office.This role is a Parental Leave Cover Role for a 12 month period.
What do I need
Youll bring a mix of strategic thinking cultural understanding and the ability to collaborate widely.
- Experience in strategy customer insights product development or engagement with the ability to translate complex or emerging issues into clear practical and actionable strategies.
- Confident collaborator with strong stakeholder engagement skills able to work effectively with diverse stakeholder groups across the enterprise to progress agreed strategy and outcomes.
- Strong written and verbal communication skills with experience creating clear strategy papers and recommendations and confidently presenting to senior leaders.
- Understanding of Indigenous customer needs community perspectives and market trends with the ability to apply guidance appropriately and respectfully in strategy development (highly desirable).
If youre driven by purpose motivated by impact and excited to help shape a better banking experience for Indigenous customers apply now and bring your voice insight and passion to a team committed to doing better every day.
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more informationand additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Required Experience:
Manager
Key Skills
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
