PA Software Asset & Lifecycle Manager 799523-Hybrid

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:

Client: State Pennsylvania - DOR

Job ID: 799523-Hybrid

Closing Date:04/08/2026

This position manages the full lifecycle of all EBR software including:

- Reviewing business requirements conducting limited research and recommending available/standard software services/solutions to meet identified needs.
- Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.
- Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.
- Tracking and provisioning of software licenses.
- Supporting the end-to-end management of all EBR software service requests.
- Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.
- Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.
- Facilitating software reviews/approvals at the delivery center and enterprise levels.
- Coordinating delivery center software standards management.
- Interacting with business representatives at the user and program level.
- Documenting current and target states for program area business capabilities and processes.
- identifying opportunities to simplify customers daily work or improve customer satisfaction.
Must-have skills:
- Communicating effectively verbally and written skills
- Good critical thinking skills organized enthusiastic about helping others.
- Able to work very well both independently and as part of a team including as a team member lead and/or facilitator.
- Proficient in Outlook Office 365 Excel Acrobat SharePoint and Teams.

Required/Desired Skills

IT Service Delivery and/or Process Management
Strategic/Service/Software Portfolio Management
Business and statistical analysis and metrics management
Performance Management
Big picture thinking and holistic approaches to change evaluation process design and coordination
Cross-functional support and engagement
Interpersonal skills (compassion for others knowledge of human-centered design etc.)
Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them
General adaptability (aptitude to learn a variety of soft skills agile mindset)