Team Manager — Citrix VDI & Windows 365 Cloud PC Migration

Oakland, CA - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

About MatchPoint Solutions

MatchPoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber Robinhood Netflix Airbnb Google and more. With a growing international presence across North America Europe Asia and South America we help organizations turn ideas into outcomes through cutting-edge technology industry best practices and deep technical expertise.

Were expanding our team and looking for driven professionals who want to build impactful solutions in a collaborative high-growth environment.

Job Title: Team Manager - Citrix VDI & Windows 365 Cloud PC Migration

Location: Remote supporting PT / MT

Duration: 6-9 Months

Employment Type: Contract

Pay Rate Range: $65 to $70

We seek an experienced Technical Team Lead to manage day-to-day operations of Citrix VDI and published app environments and to lead the technical transition to Windows 365 Cloud PCs for 1800 users. This hands-on role combines platform engineering operational leadership and technical project leadership (working with an assigned Project Manager) to ensure a smooth migration stable service and operationalized Cloud PCs. Experience with Citrix MetaFrame/MetaVance claims tools and legacy Citrix management utilities for troubleshooting session broker behavior policies and application profiling is required.

Core Responsibilities

Operations & Team Leadership

Lead and mentor an engineering team for Citrix VDI Published App Servers and Windows 365 Cloud PC operations.
Own daily operational health: monitoring incident response RCA maintenance patching and capacity management.
Drive continuous improvement: runbooks automation run-rate tasks and knowledge transfer to Tier 1/2.
Coordinate with service desk networking security and app owners on escalations and outages. Migration & Project Leadership (technical lead)
Serve as technical lead for migration from Citrix VDI to Windows 365 Cloud PCs; collaborate with the Project Manager to meet timelines.
Define migration strategy architecture target state and operational model.
Lead POC pilot cohorts and phased rollouts; validate UX and app compatibility before broad onboarding.
Produce and maintain migration artifacts: diagrams cutover playbooks rollback plans and deployment runbooks.
Oversee image management provisioning profile migration storage and identity/MDM integration. Platform Engineering & Configuration
Manage and tune Citrix infrastructure: Delivery Controllers StoreFront/Workspace policies machine catalogs PVS/MCS and published app farms.
Design and implement Cloud PC provisioning sizing (SKU mapping) image management and optimizations.
Configure and maintain Intune/Endpoint Manager policies Autopilot (if used) and Conditional Access for Cloud PCs.
Build and maintain monitoring alerting and dashboards for Citrix and Cloud PC environments (LogicMonitor Citrix Director etc.).
Implement security hardening least-privilege access certificate management and secure connectivity (VPN SASE Azure networking). User Experience Applications & Telephony
Ensure optimal UX for latency-sensitive workloads (call center softphones UC apps) - tune remote protocols multimedia redirection and QoS.
Work with UC/telephony teams to validate audio/video behavior and resolve mouse latency black screens or display duplication.
Coordinate application remediation packaging and delivery (MSI/MSIX/AppV/Citrix App Layering). Integrations Automation & Tooling
Integrate Cloud PCs with AD/Azure AD SSO SCCM ITSM and monitoring platforms.
Automate provisioning image updates scaling and remediation using PowerShell Azure Automation or similar tools.
Implement telemetry and logging for proactive performance management and capacity forecasting. Documentation Handoff & Governance
Produce runbooks support guides and operational playbooks for post-migration teams.
Define SLAs/OLAs maintenance schedules and change control processes for Cloud PC operations.

Required Qualifications

7 years in end-user computing engineering with 3 years leading technical teams or projects.
Deep hands-on experience with Citrix technologies (Virtual Apps & Desktops StoreFront/Workspace Director PVS/MCS).
Experience implementing and operating Windows 365 Cloud PCs and/or Azure Virtual Desktop.
Strong knowledge of Intune/Microsoft Endpoint Manager Azure AD Conditional Access and device management.
Experience with image management application packaging and profile management (FSLogix).
Solid networking and UC fundamentals: TCP/IP QoS VPN/SASE and telephony behavior in virtual desktops.
Proficiency in automation/scripting (PowerShell Azure CLI) and monitoring/log analytics.
Strong communication skills for cross-team coordination and stakeholder engagement.

Preferred / Nice-to-Have

Experience migrating large Citrix estates to Windows 365 Cloud PC or AVD (1000 seats).
Background supporting contact center/call center environments and UC integrations (Cisco Microsoft Teams).
Experience with LogicMonitor Citrix Cloud or IR Prognosis replacement projects.
Azure (AZ-104 AZ-140) or Citrix (CCA/CVP/CCE) certifications.
Healthcare/insurance or regulated industry experience.

Equal Employment Opportunity

MatchPoint Solutions is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race color religion age sex national origin disability genetic information protected veteran status sexual orientation gender identity or expression or any other characteristic protected by applicable federal state or local laws.

This policy applies to all aspects of employment including recruitment hiring placement promotion termination layoffs recall transfers leaves of absence compensation and training.

About MatchPoint Solutions MatchPoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber Robinhood Netflix Airbnb Google and more. With a growing international presence across North America Europe Asia ...