Field Engineer 3

Oklahoma City, OK - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Field Engineer 3
Location (On-site Remote or Hybrid): Oklahoma City OK (onsite)
Contract Duration: Contract until 01/31/2027

Must Have

attention to detail
Communication
Deskside Support
Multi-task management

Minimum 2 Years Experience - Deskside Support Experience required

Job Profile Summary:
Installs repairs and provides technical maintenance for product and component hardware and software mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely effective and seamless service. Schedules services completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products including low-complexity installation activities.
Provides technical feedback on equipment systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally 2-4 years experience in area of responsibility.

***Must have his/her OWN RELIABLE CAR and CAR INSURANCE***

1 Years of hands-on experience with laptop and desktop break-fix
Computer-building background experience preferred
General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications
Ability to resolve basic / non-complex problems as directed
Client and/or governmental clearance may be required
Police or criminal background verification clearance may be required

Job Title: Field Engineer 3 Location (On-site Remote or Hybrid): Oklahoma City OK (onsite) Contract Duration: Contract until 01/31/2027 Must Have attention to detail Communication Deskside Support Multi-task management Minimum 2 Years Experience - Deskside Support Experience required Job Profi...