Helpdesk Technician

Socorro, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Position Description: Position SummaryThe National Radio Astronomy Observatory (NRAO) is an exciting and prestigious research facility that plays a vital role in the study of the universe. The Observatory operates a variety of radio telescopes that span the globe including the famous Very Large Array (VLA) in New Mexico the Green Bank Telescope in West Virginia the Very Long Baseline Array (VLBA) and the Atacama Large Millimeter/submillimeter Array (ALMA) in Chile. These telescopes are among the most advanced in the world allowing astronomers to explore the universe in unprecedented detail. The NRAO announces an opportunity for a full-time Helpdesk Technician to join the Observatorys Helpdesk Team. This position is based at the NRAO Science Operations Center (DSOC) is located in Socorro NM on the campus of New Mexico Institute of Mining and Technology (). What You Will be Doing:Responsibilities will include but are not limited to:Providing in-person or remote technical support through email phone and helpdesk ticketing systemHelping users sign into their machinesField user technical questionsSet up user workstationsProvide basic instruction and/or training to users for established IT servicesPerform routine technical assistance on End PointsAssist with tracking available inventory of hardware ready to be deployedPerforms routine technological systems support maintenance and testingAssists with the implementation of technology projects with moderate scope and impactAssists with the installation standard configuration and maintenance of computersPerforms miscellaneous job-related duties as assigned Accepting reviewing and acting on help desk ticketsPinpointing technical issues based on reported symptoms and diagnostic reportsUsing remote-control software to actively repair user issuesPerforming basic account management tasks such as resetting passwords and adjusting key settingsTraining new employees or users on new software or repair processesAssisting with routine tasks such as inventory managementCreating and maintaining work logs that document customer interactions for all projectsWork EnvironmentWork is typically performed in an office setting within a research or development environment. Additionally occasional travel once permitted by Observatory policies and CDC guidance may be required e.g. visits to other NRAO/GBO sites or You Are: You have an Associates degree in information technology computer science or related field is required or equivalent combination of education and no prior experience is required a high level of customer service and competency in Microsoft software products and web-based systems Visio and SharePoint is required.A successful candidate will have:A passion for helping peopleBackground in customer serviceA curiosity for technologyGeneral interest in enabling access to information technologyThe ability to build and maintain strong working relationshipsAnalytical and problem-solving skillsHigh level of competency in Microsoft software products and web-based systems Visio and SharePoint.A willingness to learn user support/helpdesk processesBasic troubleshooting skills with willingness to ask for help when neededAn attention to detail and ability to maintain performance while managing competing prioritiesHighly organizedExcellent communication skillsEligibilityYou must be a U.S. citizen possess a valid drivers license and be eligible to obtain a Common Access Card (CAC) and pass a basic background check. Observatory employees must be authorized to work in the United States. Total Rewards: Associated Universities Inc. (AUI) offers a comprehensive total rewards package for this position subject to eligibility requirements. We are committed to serving our employees and their families with an extensive and competitive compensation and benefits package that supports our employees overall well-being and career strives to attract and retain dedicated highly qualified competent and motivated employees by offering competitive compensation and recognition for which may affect starting pay within this range may include; education experience skills competencies other qualifications of the successful candidate as well as internal equity and labor market :AUIs benefits package addresses the needs of employees and their families with most benefits beginning on the first day of employment. AUI provides excellent paid time off (13 holidays annual accrual of up to 24 vacation days and 15 sick days additional time off for doctor/dentist visits and 8 weeks of paid parental leave). Medical dental and vision plans are effective on the first day of employment. AUIs retirement benefit contributes an amount equal to 10 percent of a qualified participants base pay with no required employee contribution; we also offer an optional supplemental tax-deferred plan for employee retirement Instructions: Select the Apply Now button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the positionEqual Opportunity Employer Statement: AUI is an equal opportunity employer. To view our complete statement please visit If you require reasonable accommodation for any part of the application or hiring process you may submit your request by sending an email to PM20

Required Experience: