Data Center Technician L2

MatchPoint Solutions is a fast-growing young energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber Robinhood Netflix Airbnb Google Sephora and more! More recently we have expanded to working internationally in Canada China Ireland UK Brazil and India. Through our culture of innovation we inspire build and deliver business results from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position please send over your updated resume. We look forward to hearing from you!

• Coordinates schedules and manages all implementation stand-up and de-commission activities.
• Coordinates schedules and manages all routine break-fix and maintenance tickets and activities.
• Monitoring and reporting on technical progress and track project deliverables.
• Participate in data center capacity management planning.
• Actively attend and participate in daily DC Ops stand up calls.
• Conduct daily preventative walk throughs in each data center keeping datacenters and shared spaces clean and well organized.
• Receiving physical racking and stacking installation and troubleshooting of all equipment in our datacenters.
• Assist with racking installation and configuration of servers network storage and other HW assets as assigned.
• Respond efficiently to data center tasks through ticketing system. Documenting all tasks thoroughly
• Provide vendor escort and support for hardware or other maintenance issues as required.
• Leverage global datacenter documentation and best practices suggest areas of process improvement update and maintain documentation.
• Coordination and assist of hardware maintenance activities.
• Handling equipment orders returns shipments and inventory management / asset management.
• Update asset allocation sheets and DCIM tool as needed for each data center.
• Cabling design installation management inter and intra racks.
• Troubleshooting diagnostics and upgrades of HW
• Create rack elevation and cabling diagrams.
• Operational process development documentation and implementation
• Manage spare parts inventories as their respective sites.
• Full end-to-end RMA support from ticket creation replacement packing and shipping return of parts for DGX Supermicro Quanta Arista and other vendors in the NSV environment
• Box label and transfer of assets both intra DC and inter DC along with coordinating transfers to/from other warehouses.
• 24x7 high availability support for certain internal customers during high demand benchmarking periods.
• Dedicated customer and general population data center support.
• Data center escorts for vendors visitors and conduct tours as required.
• Work closely with data center infrastructure and other facilities teams to ensure optimal data center operating environment.
• Actively participate in data center audits and surveys as required.
• Open action and resolve JIRA work tickets within targeted SLA timeframes.
• Other responsibilities as assigned.

• Minimum 4-5 years of experience working in a data center or equivalent technology environment and 2-3 years of experience in a customer service-oriented position.
• Self-driven with the ability to successfully motivate and lead teams promoting inclusiveness in small groups.
• Ability to refine and communicate operational standards explain data center critical infrastructure and explain server operating systems. outstanding support.
• Must be able to lift 70 pounds over head with or without reasonable accommodation.
• Must be able to work a flexible work schedule which may include nights weekends and holidays.
• Experienced understanding of data center management and layout (power cooling cabling)
• Experienced understanding of networking and systems concepts (circuits IP routing consoles networking)
• Knowledgeable of Linux Ubuntu CentoS DGX OS (a plus) XenServer (a plus)
• Knowledgeable in network switches (Arista) Mellanox InfiniBand (a plus) Ethernet connectivity IP addressing and routing tables VLANs network mapping.
• Knowledgeable in Supermicro Dell RP series servers (preferred) HPE servers DGX servers (a plus) Arista and Mellanox networking HW.
• Experience working with fiber optic cables including the inspecting cleaning and testing of these cables (preferred).
• Technical inventory management experience (preferred).
• Access to a car with a valid drivers license and a clean driving record.
• Willing to participate in on-call rotations as required.
• Ability to travel (local and/or out of state) as required.
• Follow all company safety policies and processes adheres to OSHA standards.

• Associates or bachelors degree in a related field preferred.
• 4 years experience working in a 24x7 production data center supporting internal and external clients
• Self-motivated and reliable.
• Excellent communication skills both written and oral at all levels; ability to explain highly technical concepts to less technical people.
• Proficient in MSOffice Suite particularly Excel.
• Highly analytical with strong attention to detail.
• Experience using JIRA Netbox and ServiceNow.
• Mellanox product savvy and experience with InfiniBand fabrics and networking.
• Able to work flexible hours when required including late nights and weekends and 24x7 coverage if required.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.