Helpdesk Support

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical Services
Los Angeles CA
08 Month Contract
Driving- Yes using personal vehicle (Less than 25%)

Qualifications :

Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment - Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities
Provide IP address support- Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support - Contact service as required (Client and 3rd party)- Utilize Client web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Client designated systems
Remote Service call onsite support Driving (if required for duties)
Download and install printer drivers on end-user equipment - Perform printer mapping to PC as required
Escalate printer network issues to the appropriate resource- Physical as well as remote device management and control- Device Configuration (Enter IP address scanning templates User access levels. Scan to File/Email etc)
Monitor/apply current software updates/patches.
On-site contact for remote solve resolutions requiring technical expertise- Non-Client device management as required
Perform remote device monitoring and remote solve (Client Device Management)- Identify and promote Client Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator- Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes - Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4

Additional Information :

Candidates must be able to lift 50 pounds and stand for extended periods of time.

Driving- Yes using personal vehicle (Less than 25%)

Remote Work :

Employment Type :

Contract

Technical ServicesLos Angeles CA08 Month ContractDriving- Yes using personal vehicle (Less than 25%)Qualifications : Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) processProvide on-going end user training on ...