Help Desk Technician

Bloomington, IN - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

As a Help Desk Technician you will be responsible for troubleshooting and resolving technical issues providing excellent customer service and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others we encourage you to apply.

Responsibilities:

Provide technical support to employees and clients via phone email and remote access
Troubleshoot and resolve technical issues related to hardware software and network connectivity
Document all support requests and resolutions in a timely and accurate manner
Escalate complex issues to senior technicians or other IT staff as needed
Assist with the installation configuration and maintenance of hardware and software
Provide excellent customer service and ensure timely resolution of all support requests.

Requirements

Requirements:

Strong understanding of computer hardware software and network connectivity
Experience with Windows operating systems and Microsoft Office applications
Excellent problem-solving and analytical skills
Strong communication and customer service skills
Ability to work independently and manage multiple tasks simultaneously
Experience with remote support tools and ticketing systems is a plus

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Required Skills:

Requirements: Strong understanding of computer hardware software and network connectivity Experience with Windows operating systems and Microsoft Office applications Excellent problem-solving and analytical skills Strong communication and customer service skills Ability to work independently and manage multiple tasks simultaneously Experience with remote support tools and ticketing systems is a plus

This is a remote position. As a Help Desk Technician you will be responsible for troubleshooting and resolving technical issues providing excellent customer service and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work en...