Supervisor, Operations

POSITION SUMMARY

The Senior Operations Supervisoris responsible forleading warehouse operations multiple shifts or larger teams while providing advanced operational oversight andpeopleleadership. This role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. This role manages labor scheduling spaceutilization equipment andmanpowerto meet operational service safety and Senior Supervisor drives performance through proactive planning cross-functional coordination and continuous improvement initiatives.

In addition to direct supervision responsibilities the Senior Operations Supervisor provides guidance and mentoring to Supervisors and leads supports workforce planning and ensures consistent application of policies procedures and performance standards across the operation.

As part of the DSV team Associates are expected to meet companyobjectivesin the areas of performance safety and quality and tocomply withall corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conductsstaff meetings to review daily and weekly work activities plan workload and support continuous improvement.

• Keeps management and client representatives informed of operational issues that mayimpactservice safety or cost.

• Leads and oversees larger multi-shift or higher-complexity operations within the facility.

• Provides coaching mentoring and guidance to Supervisors and lead team members.

• Partners closely with Operations Management to support operational planning staffing strategies and workload forecasting.

• Proactivelyidentifiesoperational risks trends and improvement opportunities and develops action plans.

• Ensuresconsistent execution of SOPs safety standards and quality requirements across teams.

• Drives achievement of productivity service safety and financial KPIs.

• Supports cost control initiatives andleadscontinuous improvement projects.

• Acts as a primary escalation point for complex employee relations performance or operational issues.

• Participates in workforce planning succession planning and talent development activities.

• Supports implementation of new processes systems or client requirements.

• Communicate effectively with senior leadership and client representatives on operational performance and risks.

• Reviews operational data and metrics to guide decision-making.

• Supports audits compliance reviews and corrective action plans.

• Assistsin physical operations as needed to ensure service continuity

SKILLS & ABILITIES

Education& Experience:

• Must have aHighschool diploma or general education degree (GED)

• Minimum 5 years experience ina logistics distribution or relevant environment

• Minimum 3 years of supervisory experience

• Demonstrated experience leading complex operations multiple teams orshifts Preferred: Advanced MHE knowledge and certifications

Certificates Licenses Registrations or Professional Designations

• Satisfactory completion of a forklift training program

Computer Skills:

• Proficient in Microsoft Office (Excel Work and Power Point)

• RF Scanners

• WMS functions

Language Skills

• English (reading writing verbal)

• Business communication

Mathematical Skills

• Basic to intermediate level to verify quantities of product count inventory or perform other duties associated with handlingstoringand distributing client products

Other Skills

• Strong attention to detail accuracy andaccomplishjobtasksin a timely manner

• Good organizational and personnel skills

• Good communicationskills written and oral

• Good leadership supervision and planning skills

• Able to work flexible schedules including nights and weekends as required by the operation

• Participate inestablishedcross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able toassistas a back-up when the need may arise.

• Must be able to effectively adapt to change and thrive in a stimulating fast-pacedwork environment.

• Work overtime as dictated by business whether mandatory or voluntary.

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.