Lake Michigan Insurance Agency Administrative Assistant

General Information

Primary Location:Lake Michigan Insurance Agency: 5550 Cascade Rd. Grand Rapids MI 49546

Employee Status: Full-Time

Workplace Type:Fully In Person

Who we are:

At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

Lake Michigan Insurance Agency (LMIA) owned by Lake Michigan Credit Union is seeking a professional and customer-focused Administrative Assistant to join our team. This role serves as the first point of contact for clients and visitors playing a key part in delivering a welcoming and efficient experience while supporting daily agency operations. If you are organized detail-oriented and enjoy interacting with people this is a great opportunity to grow within a collaborative and service-driven environment.

What youll do:

• Serve as the first point of contact for clients and visitorsboth in person and over the phoneensuring a professional and welcoming experience

• Answer incoming calls route inquiries to the appropriate team members and take accurate messages when needed

• Greet clients assess their needs and connect them with the appropriate staff for assistance

• Perform a variety of administrative and clerical duties including: Maintaining records files and reports; Data entry and document management; General office support tasks

• Support departmental overflow needs and assist team members as workload demands allow.

• Actively monitor and process personal insurance referrals from branches and internal channels ensuring timely follow-up

• Maintain confidentiality and accuracy in all interactions and documentation

• Adhere to and champion our core values of curious minds collaborative hearts and continuous excellence

• Adhere to all applicable federal and state laws regulations and guidance; comply with LMCU policies and procedures; complete required training

What youll bring:

• 13 years of administrative customer service or related experience
• High school diploma or equivalent required
• Strong interpersonal and communication skills with a courteous and professional demeanor
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Comfortable interacting with clients team members and external partners
• Reliable adaptable and willing to support team needs as they arise
• Proficiency in standard office software and systems (e.g. Microsoft Office)
• Experience in an insurance or financial services environment is a plus.

What youll get:

• All Employees: weekly pay and retirement savings options.

• Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.

• To see a full list of our benefit offerings check out this helpful guide!

Have additional questions about the role Email the Talent Acquisition Team at: .

If you lack access to the internet or require an accommodation in the application process please send your resume via mail to P.O. Box 2848 Grand Rapids MI 49501-2848.

LMCU is an Equal Opportunity Employer