Support Engineer
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
46 years of experience in IT Service Desk / End User Support
Provide first-level support for hardware software and basic network issues
Log track and resolve incidents/service requests within defined SLAs
Troubleshoot Windows OS laptops/desktops printers and standard applications
Handle user account creation password resets and access requests (AD/IAM)
Support onboarding and offboarding (asset allocation basic setup)
Perform basic network troubleshooting (Wi-Fi LAN VPN connectivity)
Install and configure end-user systems and software
Escalate unresolved/complex issues to L2 teams
Maintain ticket updates documentation and knowledge base articles
Ensure compliance with IT policies and security guidelines
Provide remote/user support and communicate effectively with end users
Basic knowledge of O365 email configuration and collaboration tools
Strong communication skills (spoken and written)
Technical Skills
Nice-to-have skills
Qualifications
Company Value
We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
IC
Key Skills
About Company
Unlock true potential of your business with our best-in-class digital transformation solutions - data analytics, AI, cloud and decision automation, to achieve sustainable growth.
