Production Support Analyst Senior
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Production Support Analyst (Senior)
Missions
About the Role
The objective of the Global Business Service Unit (GBSU) Canada is to deliver day-to-day services to investment and corporate banking units and their clients helping accelerate their transformation. GBSU differentiates itself through the pace of its agile transformation fostering a strong technology and data culture streamlining decision-making processes and adopting an industrialized approach by leveraging both transversal teams and business-aligned units.
This is a central and dynamic role where you will provide both technical and functional support for applications used by trading and risk analysts based in New York. Strong communication skills interpersonal abilities and knowledge of ITIL best practices are essential as you will be responsible for supporting and maintaining critical applications.
Technical Stack
UNIX SQL Python Java Kibana Elasticsearch Autosys
Day-to-Day Responsibilities
You will be part of an IT feature team (Development and Support) working closely with a trading desk. Collaboration with developers will be key to delivering high-quality service to users and proactively preventing or resolving production incidents.
Your daily activities will include:
Performing morning health checks to ensure production stability before financial markets open
Managing and prioritizing user tickets through Unity
Responding to direct user inquiries and handling live production incidents using strong troubleshooting and problem-solving skills
Conducting evening checks to ensure system stability before Asian markets open
Continuously improving processes and contributing to automation initiatives using tools such as Elasticsearch Kibana scripting bots and Autosys
You will also have the opportunity to deepen your technical expertise and gain financial domain knowledge through hands-on experience and collaboration with experienced professionals.
Profile
We believe that strong technical understanding leads to better support outcomes. Candidates are expected to demonstrate basic coding abilities.
Requirements:
Ability to write SQL queries
Ability to pass a basic coding assessment in a programming language of your choice
Minimum of 5 years of experience as an application support analyst
Bachelors degree in Computer Science Engineering or equivalent experience
Proven track record of driving continuous improvements and automation initiatives
Languages:
English (required)
French (preferred)
Strong English communication skills (both written and spoken) are required as the role involves regular collaboration with colleagues and stakeholders in the United States.
Skills:
- English
- French
- Java
- Kibana
- Kibana
- Kibana
- Python
- SQL
- Unix
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.
To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
