Director, Information Technology Operations and Compliance

The Director IT Operations leads all property technology functions across a portfolio of hotels with a focus on executional excellence and high-quality service delivery. The Director will be required to align properties to portfolio-wide strategies brand standards and enterprise compliance requirements while ensuring effectiveness of property-based IT leaders and teams to drive operational performance.

The role aligns technology execution with business and technology strategies emphasizing practical application vendor management and day-to-day IT support effectiveness. They help identify champion and realize cost efficiencies and revenue generating opportunities to maximize return on investment.

CANDIDATE PROFILE

Education and Experience

Required:

1. 8 years progressive technology leadership experience in either an on-property or above-property setting.
2. Direct management of teams and budgets in excess of $1M.
3. 2 years project management experience.
4. 2 years experience in IT strategic planning.
5. Ability to travel up to 40%.
6. Experience within Lodging or Hospitality industries.
7. Related undergraduate degree (computer sciences MIS or business administration) or equivalent training experience certifications.

Preferred Skills and Attributes

• Ability to implement change and effect accountability.
• Strong analytical skills for planning estimating budgeting and monitoring program/project work.
• Ability to influence with or without authority.
• Strong executive presence able to sell ideas and influence persuasively settling differences and winning concessions without damaging relationships; can be both direct and forceful while remaining diplomatic.
• Builds relationships across a matrix and diverse work environment to include a broad group of stakeholders.
• Understands and effectively manages in a virtual work environment. Demonstrates and champions the benefits of operating as a portfolio.
• Ability to form foster lead and inspire high performing teams.
• Strong written and verbal communication.

CORE WORK ACTIVITIES

1. Establish clear expectations standards and operating rhythms for properties ensuring consistent execution and service quality.
2. Align property technology operations to portfolio-wide strategies brand standards and enterprise technology direction.
3. Serve as a trusted advisor to property and above-property leaders on technology capabilities risks and opportunities.
4. Lead change management efforts as technology operating models and business needs evolve.
5. Partner with property leadership to identify operational gaps and drive improvements through standardized processes and shared best practices. Collaborate with Global Tech and brand leadership to implement solutions and maintain compliance with IT and security standards.
6. Provide oversight and recommendations to property IT budgets.Ensure comprehensive capital budget planning and reporting that aligns with the investment strategy of the hotels supported.
7. Support sales technology initiatives including internet public space displays and other ancillary revenue services ensuring portfolio coordination and focus.
8. Provide brand-wide project leadership by developing specific assignments with completion deadlines and setting standards for measuring performance. Resolves conflicts within the team and within IT organizations.
9. Oversee vendor contracts service quality and technology implementations. Drives and validates compliance with vendor management policies/contracts (e.g. local systems property-based tech).

10. Ensure compliance with all related technology brand IT and security related standards and policies.

IT Security

1. Validate compliance with all data and physical security policies; stay abreast of annual changes and updates to those policies.
2. Validate that property leaders understand and remediate security issues and that action plans are funded implemented and completed. Provide education to operations leaders.
3. Confirm that Property Technology and Information Risk Assessments are completed annually and that remediation where necessary is completed.

Leadership

1. Set priorities and communicate needs with Senior Director Continent VP and other applicable areas of the Global Technology organization.
2. Work closely with Senior Director of Technology on new product and technology developments to ensure that solutions are operationally effective.
3. Confirm property systems staff workload and priorities and ensure coverage from shared services or property systems staff.
4. Participate in enterprise projects led by others assigning resources as appropriate.
5. Provide mentorship conflict resolution and technical guidance to team and meets the needs of key stakeholders.
6. Build a high-performing technology team that possesses the skills and capabilities to identify and meet client needs.

Managing Projects and Priorities

1. Develop specific plans to organize and accomplish work for self and direct reports based on portfolio and enterprise priorities.
2. Conduct routine project planning and execution meeting performance standards and monitoring team progress.
3. Provide accurate relevant and timely information for the assigned business stakeholders.
4. Provide direction and assistance to other teams regarding projects. Shape priorities and determine schedules plans and necessary resources to ensure project completion.
5. Provide targeted and timely communication of results achievements and challenges to direct reports peers and leaders.

Managing and Conducting Human Resources Activities

1. Build a strong talent pipeline through coaching performance management and career development fostering a culture of accountability collaboration continuous improvement and service excellence.
2. Leverage MI tools to develop measure and track commitments to enhance talent development taking corrective action when necessary.
3. Participate in interviews and selection of property technology associates.
4. Consistently promote adherence to policies follows disciplinary procedures and documents items according to Standard and Local Operating
5. Procedures (SOPs and LSOPs) and supports the Peer Review Process.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.