IT Helpdesk Specialist
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Job Location:
Quezon City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Want to help make adifference
CIIT seeks to revolutionize Philippine education by putting industry-based student-centered learning affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals a team with a shared desire to innovate in the education space and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.
Instructions for Applying
- Prepare your resume in .doc or .pdf format
- Prepare your letter of application/cover letter
- Click on theApply for this Jobbutton
- Fill up the form with relevant personal details
- Upload your resume/curriculum vitae and cover letter in the corresponding field
- Answer the qualifying questions completely
- Hit theSubmit Applicationbutton
Note: Incomplete requirements will not be processed. Once every task has been completed please wait for approximately 2-3 working days to receive an update on your application.
Qualifications:
- Bachelors degree in information technology Computer Science or related field (or equivalent work experience)
- At least 13 years of experience in IT support or helpdesk environments
- Familiarity with hardware components operating systems (Windows/macOS) and enterprise applications
- Excellent troubleshooting communication and customer service skills
- Strong organizational and record-keeping abilities
Responsibilities:
Service Request & Incident Handling
- Receive log and manage IT service requests and incidents through the helpdesk system.
- Act as the first point of contact for users requiring technical assistance.
Level 1 Technical Support
- Provide initial troubleshooting and resolution for common issues related to end-user devices (desktops laptops peripherals); Software applications;User access and account-related concerns.
Ticket Management
- Accurately document all incidents and service requests.
- Classify categorize and prioritize tickets based on impact and urgency.
- Ensure timely updates and proper closure of support tickets.
Escalation Management
- Identify issues that cannot be resolved at Level 1.
- Escalate complex or unresolved cases to IT Support Specialists and Systems & Network Group.
- Follow established IT service management (ITSM) procedures for escalation.
User Support & Communication
- Provide clear guidance and updates to users regarding their requests.
- Maintain a professional and customer-focused approach in all interactions.
Compliance with IT Policies
- Adhere strictly to institutional IT policies standards and procedures.
- Ensure all actions align with approved IT governance frameworks.
Documentation & Knowledge Contribution
- Maintain accurate records of issues and resolutions.
- Contribute to knowledge base articles for recurring issues.
Required Experience:
Senior IC
Key Skills
About Company
GTIS, a Christian International school, welcomes applications from outstanding candidates that are aligned to the Mission, Vision and Values of our school for posted vacancies. Address : 1 Bagtas Road, Brgy Bagtas Tanza Cavite Philippines Email : [email protected]
