Service Transition Manager
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Job Location:
Chippenham - UK
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
At CGI we are driving critical transformation programme for our Space Defence and Intelligence business unit delivering secure high-impact solutions that enable mission success. We are seeking a Service Transition Manager to lead the seamless integration of capabilities into a next-generation Identity and Access Management this role you will shape service readiness ensure operational continuity and deliver measurable outcomes within a complex security-cleared environment. Working collaboratively with experts across CGI and our clients you will take ownership of transition delivery contribute innovative approaches and play a key role in advancing secure digital services that make a real-world difference.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with frequent onsite commitments in Chippenham.
Your future duties and responsibilities:
In this role you will lead the end-to-end service transition of capabilities from an existing End User Services environment into a modern Identity and Access Management function. You will take ownership of planning governance and execution ensuring all activities align with service readiness criteria and Defence assurance standards. Working across multiple stakeholders you will drive collaboration maintain control of risks and dependencies and ensure knowledge is effectively transferred to enable a stable and successful transition into live service.
You will also oversee Early Life Support and guide services into Business-as-Usual operations ensuring performance resilience and continuous improvement. By bringing structure clarity and innovation to the transition lifecycle you will play a key role in delivering secure scalable outcomes for critical national programmes.
Lead & deliver end-to-end service transition activities aligned to defence governance
Develop & maintain Service Transition Strategy Plans and critical path milestones
Identify & manage risks through a structured RAID log ensuring mitigation actions are tracked
Coordinate & execute knowledge transfer including documentation training and operational readiness
Engage & influence stakeholders reporting into governance forums and programme boards
Oversee Early Life Support ensuring service stability and controlled transition to BAU
Manage & coordinate onboarding of services onto the platform within ICAM
Produce & maintain transition artefacts including readiness evidence ELS reports and onboarding plans
Required qualifications to be successful in this role:
You will bring strong experience in service transition or service management within secure or highly regulated environments with a proven ability to deliver complex transitions aligned to governance standards. You should be confident managing stakeholders driving structured delivery and ensuring operational readiness in identity and access management or similar domains.
You should have proven experience in Service Transition Management or Service Delivery within complex programmes
Strong understanding of ITIL principles and service management frameworks
Experience working within MOD or similarly governed secure environments
Demonstrable experience managing RAID logs transition plans and service readiness criteria
Familiarity with Identity and Access Management ideally privileged access solutions
Proven ability to manage stakeholders and report into governance forums
Strong communication coordination and organisational skills
#LI-SB2
Skills:
- English
- Transition Management
- Transition management
- Transition Planning
- IT Service Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Key Skills
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
