Communications Compliance Manager

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years we have a long history of innovation in savings and investments combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments Asset Management and Life work together to provide access to balanced long-term investment and savings solutions.

Through telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role: Communications Compliance Manager - 12 months fixed term

The Customer Communications Compliance team makes sure our customer communications are clear fair and meet regulatory requirements. The team reviews and approves customer communications gives practical regulatory advice on projects and helps ensure everything we send supports good customer outcomes and protects customers from harm.

As a Communications Compliance Consultant youll use your strong understanding of communications regulation and digital controls to make sure our communications are compliant and work well for customers. Youll work closely with communications teams to support the design and delivery of clear customerfocused communications.

Youll provide trusted regulatory advice across the business helping teams find solutions make good decisions and use resources effectively. A key part of the role is building confidence and capability in others so people understand the rules and feel confident applying them. Youll play an important role in strengthening our customerfirst and riskaware culture.

Key Responsibilities:

• Review and approve customer communications and Financial Promotions providing clear feedback and making sure agreed standards and processes are followed.
• Make sure all activity stays within policy legal requirements and our agreed risk appetite.
• Support communications colleagues when they are developing and presenting customer materials.
• Review and qualitycheck communications including nonFinancial Promotions and delegated approvals and give feedback where needed.
• Work closely with colleagues across Risk on change initiatives that affect customer communications helping to identify what needs to change and how those changes should be applied across the customer journey.
• Be confident about making balanced risk based decisions putting customers first while adhering to M&G plcs risk framework.
• Ensure actions decisions and processes take account of risk appetite limits and the potential impact on the risk profile of the area escalating any uncertainties to Senior Management / Risk Function.
• Ensure the team is continuously updating their knowledge of financial promotions requirements capabilities and skills to achieve best-in-classs status and maintain compliance with policies and regulatory requirements.
• Take an active lead in helping each person in the team perform to their best and to understand how their work contributes to the achievement of business success.

Key knowledge skills & experience:

• Strong understanding of how customers move through the endtoend journey and how clear welldesigned operational and customer communications influence customer understanding and behaviour.
• Good knowledge of the UK Financial Services industry with a clear appreciation of how highquality communications improve customer comprehension trust and overall experience.
• Detailed understanding of target customer groups including their needs behaviours expectations and how they interact with financial communications.
• Indepth experience of operational communications including how these work in a live servicing environment and the regulatory standards rules and constraints that apply within financial services.
• Handson experience reviewing and approving Customer Communications and Financial Promotions with a clear understanding of the associated governance controls and approval processes.
• Proven experience working within regulated financial services environments ensuring communications meet regulatory legal and internal standards.
• Significant experience of influencing and effectively managing complex stakeholder relationships across multiple three lines of defence business teams.
• Experience operating within risk and control frameworks identifying communication risks and ensuring appropriate mitigations are in place.
• Experience working with life and pension products including applying relevant regulatory and compliance frameworks to customerfacing communications.

Personal attribute/skills:

• Be visible approachable and someone who sets a positive example and drives change.
• Have the energy and focus to deliver strong business results quickly and to a high standard.
• Communicate clearly and confidently with senior leaders influencing decisions on risk and priorities.
• Understand the detail while also thinking bigpicture and make sure people and effort are focused on what matters most.
• Be comfortable questioning ideas and approaches in a constructive strategic way.
• Bring quiet confidence built on experience with the ability to challenge others without creating conflict.
• Solve problems quickly and effectively working closely with others.
• Juggle multiple priorities with strong organisation and timemanagement skills.
• Work well as part of a team and support others to succeed.

Job Level: Experienced Colleague

Reporting to: Comms Compliance & Ops Manager

Closing Date: 16th April 2026

Location: Stirling - Hybrid 2 - 3 days in the office

Recruiter: Phoebe Ewers

What we offer:

At M&G were committed to helping you thrive and supporting your wellbeing both at work and beyond. Our benefits are designed to help you balance your professional and personal life while planning confidently for your future. Our UK benefits include:

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy to balance your work and personal commitments.

• Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity adoption surrogacy and paternity leave - as supporting families is a core aspect of our inclusive culture.

• Health & Protection cover including Private Healthcare Critical Illness cover and Life Assurance for you with family options - for peace of mind.

To explore more about life at M&G and our full benefits offering visit Life at M&G

We have a diverse workforce and an inclusive culture at M&G underpinned by our policies and our employee-led networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader and we welcome applications from candidates with long-term health conditions disabilities or neuro-divergent conditions.

Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at: