Global Account Manager

Mesa, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Position Overview

FUJIFILM Electronic Materials U.S.A. Inc. is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity for a Global Account Manager!

With state-of-the-art manufacturing facilities in the U.S. Europe Taiwan China Korea and Japan local sales offices throughout the world and on-site applications support FUJIFILM Electronic Materials supplies the worlds top tier semiconductor manufacturers with a broad array of products and services used throughout the semiconductor manufacturing process.

The Role

We are seeking a senior leader to further enhance our business relationships with key global customers. The individual needs to be capable of fostering business relationships both internally and externally to drive business development for leading technologies. Assist Operations and Business Leads in further developing the breadth of FFEMs product portfolio for key customers. Key objective will be to increase both share and number of products to drive increased sales and profitability to FEEM.

This role requires the ability to fully understand the voice of the customer and articulate that clearly to FFEM organization; and be capable of managing the FFEM message back to the customer in seamless manner. Demonstrates ownership of managing the customer relationship with FFEM globally.

Company Overview

FUJIFILM Electronic Materials U.S.A. fuels innovation in the semiconductor industrywhere chemistry meets technology. Our advanced materials and formulations enable manufacturers to build the microchips that power Artificial Intelligence computers electric vehicles smartphones and more.

Were a global business-to-business supplier of chemical formulations and advanced materials used for manufacturing and packaging semiconductors. Our chemical formulations allow top manufacturers to produce microchips that both power and connect our digital world. Think youve got what it takes to build a more connected world Then connect with us today and challenge the boundaries of whats possiblefor the world and your future.

We have six U.S. manufacturing and Research & Development facilities located in: Mesa Arizona; Castroville California; Hollister California; Carrollton Texas; and North Kingstown Rhode Islandeach offering unique local experiences from vibrant cultural scenes to historic charm.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Key responsibilities for this role include:

Formulate & implement plans/strategies to strengthen & maintain the strategic relationship with key global customers. Work with Global Business Directors and Global Managing Directors on critical issues to support Business growth globally. Escalate & drive resolution of global issues if not getting the support & response needed by global counterparts.
Responsible for defining and achieving the key Global sales budgets. Coordinates with Local Account Managers (LAMs) to have global sales budget aligned. Owns and coordinates the development of global annual sales plan by forecasting future needs utilizing previous years sales plan/performance current objectives and budget guidelines.
Lead and support LAMs responsible for the Customer R&D sites & assure proper development & implementation of sales growth strategies for all relevant business areas short & long term.
Develop and maintain clear partnership and communication between Global Account Manager and LAMs.
Assure that LAMs are fulfilling their assigned tasks (responsible for entering SQNs SCMs Audits support budget planning issues resolution) by monitoring their performance against plan through weekly/monthly reporting and course correcting as needed to achieve budget.
Act as primary VOC voice of the customer to FFEM global and drive customers global issues throughout the FFEM organization by utilizing LAMs GBDs and GMDs as needed to maintain customer satisfaction.
Work/strategize plans for improving customer score cards. Prevent SQNs resolve issues according to customers timeline comply with all QA items develop & implement CIPs fulfill all surveys training & assure compliance per customer requirements.
Visit (with LAMs) the different Customer & FFEM sites when appropriate
Support all businesses and all FFEM One-stop-solution products on new/existing business opportunities.
Develops and supports sales plans and product positioning in key accounts. Oversees LAMs monitors competitive activity and identifies customer needs. Cultivate effective relationships between FFEM and Customer at all levels of the organization.
Support supply chain and fulfillment and work with operations and business in support of any quality or technical issue
Collaborate with GBDs GMDs and LAMs globally to leverage knowledge and insight and develop successful account strategy.
Drives sales strategies and ensures accurate timely coordinated and effective sales volume and revenue forecasting.
Lead as the primary interface with business technology groups applications engineering QA and operations to manage internal projects targeted to strengthen and grow our global position. Drive value add through global CIP coordination and in the development of new products.
Determines clear and specific priorities for the development of new products and product enhancements by defining customer needs and working with other internal functional groups.
Coordinates and/or delivers sales/technical presentations to key accounts in coordination with Business Development team and GMDs.
Develop recommendations on appropriate prices for new products and on pricing and positioning strategies. Gains GBD approval for ALL pricing changes.
Leads all customer communication activities globally. Develop protocols for FFEM personnel to follow to communicate with Global Customers.
Coordinate technical and commercial projects globally using project management skills to effectively measure progress towards objectives.
Manage global priorities that are aligned with Sr. management objectives. Develop build and execute commercial business proposals and plans to achieve company objectives.
Demonstrates unquestioned character values and integrity. Maintain professionalism throughout internal and external communications written and verbal without fail.
Extensive travel will be required including domestic and international.
Prepare written monthly reports present quarterly updates to leadership

REQUIREMENTS

MBA or advanced technical degree. Technical degree in Material Science or Chemical Engineering or related field preferred
10 years of semiconductor experience (materials preferred)
5 years of semiconductor sales experience
Direct experience with selling advanced semiconductor materials to semiconductor fabs/companies preferred
Strategic thinking and long-term account planning. Demonstrated ability to manage projects throughout the organization utilizing project management organization and communication skills
Track record qualifying materials in High Volume Manufacturing preferred
Demonstrated customer facing leadership with proven track record to develop and nurture customer relationships based on trust
Familiarity with specialty chemical categories such as photoresists wet chemicals CMP slurry or advanced materials
Technical acumen and ability to translate customer needs into solutions
Cross-functional leadership and influence without authority
Global mindset with cultural awareness
Results-driven with strong commercial instincts

ADDITIONAL REQUIREMENTS

We value a professional adaptable and collaborative work environment. The following competencies are essential for success in any role and reflect our commitment to effective teamwork problem solving and workplace communication.

Resilience -Ability to adapt to workplace challenges maintain professionalism and manage responsibilities effectively.
Communication-Capacity to clearly and professionally exchange ideas interact respectfully with colleagues and customers and foster positive workplace relationships.
Reasoning & Decision Making -Ability to analyze information follow verbal and written instructions and make logical sound decisions.
Comprehension -Capability to understand and complete tasks as assigned and solve problems effectively.
Organizational Skills -Competence in managing multiple priorities maintaining accuracy and staying focused despite potential workplace distractions.

To all agencies: Please no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email the internet or in any form and/or method will be deemed the sole property of Fujifilm unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired no fee or payment of any kind will be paid.

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ().

Required Experience:

Manager

Position OverviewFUJIFILM Electronic Materials U.S.A. Inc. is a global leader in chemical solutions which enable the semiconductor industry and the digital universe. We have an exciting opportunity for a Global Account Manager!With state-of-the-art manufacturing facilities in the U.S. Europe Taiwan ...