Communities Coordinator 7668

Title:Communities Coordinator

Contract Type:12-monthFTC35hours

Salary:(Regional salary) dependant on experience

Grade: 7

Reporting Office:Edmonton London

Working Location:EdmontonWest Ham Lane Stratford South ActonWalthamstowand Beam Park.

Persona:Site Based

Closing Date:08/04/2026

Interview Date:This is tentatively within 1-2 weeks of close of advert

Please click here for the role profile -Communities Coordinator (November 2024) (1).docx

Benefitsinclude: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.

We arelooking for a compassionateorganisedand proactive Communities Coordinator to join us.

In this rewardingresident focusedroleyoullbe the first point of contact for households affected by regeneration redevelopment new build schemes legacydefectsor major remedial residents through periods of uncertainty or disruption ensuring they feel informed listenedtoand treated with dignity at every stage.

Join ourCommunitiesTeam at L&Q:

• We are looking for an engaging personable and resilient new Communities Coordinator to join our busy site-based team on projects inLondon.

• The role willwork with ourCommunitiesteamon site tomanage communications with residents to resolve complex and multifacetedissuesonprojects.

• The role sits in ourProperty and Investmentdivision and works with the wider Communities teamthat supportremedial and regeneration projects in London.

If this sounds like you we would love for you to apply!

Yourimpact in therole:

• Day-to-day responsibilities includedelivering high quality resident liaison communityengagementand rehousing support

• Lead on communication so that residents are informed throughout the project

• Supportre-housingplanning and publicitytohelp residents navigate practical steps such as viewingsmovesand leases

• Build strong relationships with residents stakeholders localauthoritiesand L&Q teams to ensure everyone stays informed and involved and residents receive an excellent service

• Chair challenging meetings support vulnerable residents and communicate legal or statutory information in a clear and accessible way

• Withpreviousrelevant experience within the housing or construction sector you will use your skills to liaise and support residents acting as the link between them and the project and site teams carrying out remedial works ensuring that residents are made aware of scope of works and timescales.

• Occasional work outside of normal working hourswill berequiredfor events eveningmeetingsand early works on site.

• There willalsobe regular travel to our head office inStratfordfor team meetings and training.

Whatyoullbring:

• Highqualitycustomer service and interaction skills.

• Relevant resident liaison housinglettingscommunityor customer serviceexperience

• Strong written and verbal communication

• Ability to deal with challenging conversations and efficiently manage complaints at all levels

• Ability to influenceand communicatewith stakeholders

• Empatheticdiplomaticand patient especially when supporting residents throughdifficult situations

We look forward to reviewing your application and hearing about the genuine experiences and skills you could bring to our organisation.L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples healthhappinessand security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home andwereproud to serve diverse communities across London theSouth EastandNorthwestof England.

At L&Q people are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should bedemonstratedat all times and all levels whenrepresentingL&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge todemonstrateour commitment to end mental health discrimination in the here to read more.

If yourequireany reasonable adjustments at any stage during this process including application stage please email

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations

Clickhereto find out more about L&Q and why you should join us!

#TJ