Retail Clientelling and Activations Coordinator

The Retail Clientelling & Activations Coordinator plays a key operational and analytical role in driving client engagement and supporting commercial performance across the retail network. This position leads the daily execution of clientelling activities ensuring stores have the insights tools and support required to maximise business opportunities and deliver exceptional customer engagement

Main Responsibilities

Clientelling Operations & Execution

Lead the day-to-day coordination of clientelling activities across the retail network.

Ensure consistent and effective utilisation of CRM and clientelling tools by all boutiques.

Support stores in preparing client lists segmentation and outreach plans to activate business opportunities.

Business Insights & Performance Monitoring

Track analyse and report on clientelling KPIs using retail dashboards and CRM insights.

Identify trends strengths and gaps to proactively recommend actions to markets and store managers.

Monitor client engagement performance to anticipate business opportunities and support planning.

Store Support & Retail Activation

Provide operational support to stores including CRM extraction client list preparation and target client identification.

Support boutique teams in organising client activations client outreach campaigns and local clienteling events.

Follow up with retail teams on clientelling outcomes capturing results and ensuring best-practice sharing.

CRM Governance & Data Quality

Ensure proper and consistent use of CRM tools across all stores.

Verify data quality usage practices and adherence to CRM guidelines.

Support retail teams in troubleshooting CRM-related challenges.

What Youll Do

Act Like an Owner: You take full responsibility for operational and data driven analytics to support client engagement.

Create Clarity: clearly communicate with precision

Empower Teams: support teams in troubleshooting.

Succeed Together: You build strong cross-functional partnerships.

Challenge Conventions: Continuously seek and implement innovative solutions. Be open to new ways of thinking.

Qualifications :

Strong analytical skills with the ability to interpret data and translate insights into concrete retail actions.

Experience working with CRM systems (preferably within a luxury or premium retail environment).

Excellent communication skills and confidence partnering with retail teams store managers and market stakeholders.

Strong organisational skills; ability to manage multiple tasks with attention to detail.

Proactive solution-oriented mindset with a customer-centric approach.

Additional Information :

• A great working environment
• Fantastic pension scheme
• 27 days of holiday bank holidays with the opportunity to buy or sell 5 more days
• Private Healthcare
• Mental health is a top priority for De Beers Group - we offer free subscription to Headspace and have mental health first aider
• Competitive salary
• Your Choice membership discounts
• Employee share schemes 
• Staff discount
• Free breakfast & lunch at onsite restaurant
• Free onsite gym
• Flexible benefits package 

Who we are

De Beers Group is a company with a rich history and a sparkling future. Since 1888 our experts have searched the world for natures most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds and our business to make life brilliant for our people our customers and the world around us. Venetia Mine is part of De Beers Group Managed Operations Business which integrates mines operations and support functions in the De Beers Group producer countries of Canada and South Africa to shape a safe sustainable future for De Beers Groups people shareholders communities and partners.

Safety

Safety first is a way of life for us. We are unconditional about the safety health and well-being of our colleagues at work and at home and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people who are at the heart of our business. Our high performing teams take accountability for their own and others actions work collaboratively and always show care and respect.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only. 

Building Forever

Sustainability is at the heart of our decision-making it is how we do business.   Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver long-term value to our communities and partners. This shapes how we protect our social and environmental license to operate build a long-term legacy in our host communities and earn consumers trust in our diamonds that they can wear with pride. 

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

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Remote Work :

No

Employment Type :

Full-time