Product Director, Flex (Borrowing)

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London / UK Salary dependent on experience Stock Options Benefits

Flex is one of Monzos fastest-growing and most commercially significant products. Four years ago we reinvented the credit card experiencebuilding something simpler more transparent and genuinely useful. Today over a million customers use Flex.

Were looking for a Product Director to lead Flex into its next phase of growth.

This is a high-impact deeply commercial role at the intersection of product and credit. Youll define how we scale borrowing responsibly expand into new segments and continue building products customers genuinely love.

Youll work closely with Engineering Credit Data Design and senior leadership to identify new opportunities optimise performance across complex segments and deliver at pace.

What youll be working on

Set the strategy for Flex

• Set direction for one of Monzos most important revenue-driving products
• Identify and unlock new commercial opportunities across customer segments
• Navigate complex trade-offs between growth risk and customer outcomes

Drive commercial performance

• Work closely with Credit teams to shape propositions across multiple risk segments and cohorts
• Interrogate performance deeply from unit economics to long-term profitability curves
• Identify and drive new commercial opportunities

Champion the customer

• Ensure Flex remains rooted in strong customer outcomes not just revenue
• Push for simple transparent and delightful experiences
• Advocate for customer experience alongside commercial outcomes

Build and lead a high-performing team

• Manage and develop a team of Product Managers
• Deliver multiple high-impact initiatives through your direct reports
• Raise the bar on product thinking and foster a culture of high standard and high velocity

What Were Looking For

Commercial Thinking

• Strong commercial instinct you think in terms of trade-offs economics and outcomes
• Comfortable operating in complex environments (e.g. multiple segments and cohorts with different commercials)
• Able to engage deeply with Credit and Data partners
• Experience in lending credit cards or adjacent borrowing products

Consumer Focus

• You start with the customer never lose track of their needs
• Youre willing to challenge revenue-driven decisions when they conflict with good customer outcomes
• You have strong product taste and care deeply about experience quality

Execution & Leadership

• Proven ability to deliver in fast-paced environments with multiple workstreams
• Comfortable going deep in the detail while leading through others
• Strong cross-functional leadership across technical credit and governance stakeholders

Whats in it for you:

Base salary dependent upon experience Stock Options Benefits

We can help you relocate to the UK

We can sponsor visas

This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London).

We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.

Learning budget of 1000 a year for books training courses and conferences

And much more see our full list of benefitshere

#LI-AC1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage