Primary Location:

Address:

Shift:

Job Description Summary:

Job Description:

• Install hardware such as cables hubs routers and wireless adaptors.
• Configure network drivers for software.
• Analyze engineer and execute software functions.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Upgrade network hardware and software components as required.
• Undertake data network fault investigations in local and wide area environments using information from multiple sources.
• Secure network systems by establishing and enforcing policies and defining and monitoring access.
• Support and administer firewall environments in line with IT security policy.
• Upgrade data network equipment to the latest stable firmware releases.
• Configure routing and switching equipment IP voice services and firewalls.
• Liaise with project management teams other network engineers and End User Computing staff on a regular basis.
• Speak to customers via email and phone for initial requirement capture and incident resolution.

Additional Job Description:

Other Functions:

• Maintains compliance with all company policies procedures and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Performs other duties as assigned

Job Requirements

(Education Experience Licensure and Certification)

Education:

• Preferred: Bachelors degree in information systems or equivalent experience.

Experience:

• Required: Experience using computers for a variety of tasks.

Job Competency:

Knowledge Skills and Abilities critical to this role:

• Ability to work effectively both independently and as part of a team.
• Ability to work on tight deadlines.
• Must have strong relationship building skills and the ability to make and use connections throughout University of Louisville Hospital to complete projects and maintain strong partnerships with other departments.
• Must be able to focus on the details required to gathering relevant data while attending to essential details; checks work for accuracy and quality.
• Must have great flexibility and the ability to continually look for ways to make appropriate adjustments and changes rather than identifying why things cannot be accomplished in order to meet the changing needs of the organization.
• Organizational / Process Management Skills: Ensuring a process life cycle of developing maintaining and continually discovering ways for improvement.
• Project Implementation: Ability to complete tasks in a timely fashion coordinate work efforts cross-departmentally and self-driven to reach success. Works well under pressure during multidisciplinary projects.

Language Ability:

• Professionally appropriate verbal and written presentation skills.
• Must have ability to read analyze and interpret common and industry-related documents.
• Must have the ability to respond to stakeholders regarding concerns following up on issues.

Reasoning Ability:

• Must have ability to define problems collect data establish facts and draw valid conclusions.
• Must have ability to critically think through complex situations and make determinations based on presented data.

Computer Skills:

• Typing at least 60 words per minute
• Proficient in Microsoft Office products including Excel Word PowerPoint
• Capacity to learn other relevant systems and hospital medical records
• Knowledge of database management

Additional Responsibilities:

• Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times.
• Adheres to and exhibits our core values:

*Integrity: Moral wholeness soundness uprightness honesty and sincerity as a basis of trustworthiness.

*Excellence: Outstanding achievement merit virtue; continually surpassing standards to achieve/maintain quality.

• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community.