Salary: $60000 per year
Catholic Charities of Baltimore Baltimore City Head Start is seeking a Case Manager Supervisor to provide leadership and oversight for program staff ensuring effective service delivery through supervision training and performance management. The role includes managing a caseload supporting clients with referrals and advocacy and ensuring accurate documentation and reporting in compliance with funder and Agency requirements. The work schedule is Monday- Friday 8:00 AM - 4:00 PM.
Catholic Charities Head Start/ Early Head Start programs promote school readiness and family self-sufficiency through holistic services.
JOB DUTIES & RESPONSIBILITIES:
- Leads and manages program staff through effective hiring orientation training supervision coaching performance evaluation and ongoing feedback to ensure high-quality service delivery.
- Oversees all case management operations ensuring accurate documentation regular case plan reviews and compliance with record-keeping standards to support client outcomes.
- Delivers direct services and support including managing a caseload providing referrals and advocating client access to appropriate community resources.
- Collaborates with Case Managers to develop and maintain up-to-date resource lists for health mental health substance use education and job training opportunities.
- Ensures data integrity and reporting compliance by reviewing database entries for accuracy and generating timely reports in alignment with funder and Agency requirements.
- Prepares and submits required reports accurately and on time ensuring alignment with funder agency and program requirements. Maintains a high standard of data quality and completeness and takes ownership of meeting reporting deadlines to support compliance program evaluation and informed decision-making.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS:
- Bachelors degree in Human Services Social Work Psychology or a related field.
- Four (4) years of related experience of which 2 years were in a supervisory capacity or equivalent combination of education and experience.
REQUIRED SKILLS & ABILITIES:
- Strong interpersonal and communication skills including active listening verbal and written communication and the ability to influence engage and supervise staff.
- Composure and professionalism with the ability to remain calm in stressful situations and act with discretion.
- Extensive knowledge of case management crisis intervention and conflict resolution strategies.
- Exceptional organizational and planning abilities including task prioritization and appropriate delegation.
- Advanced critical thinking and problem-solving skills to support effective decision-making.
- Requires proficiency in using computer systems and software to perform job function including but not limited to basic Windows PC web browsing (i.e. Chrome Internet Explorer etc.) and Microsoft Outlook. Knowledge of other Microsoft Office applications such as Word Excel PowerPoint Teams and OneDrive is preferred.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
- Hybrid work options are available contingent upon business needs and performance expectations in alignment with the Agencys policy.
- Positioning oneself in ways to accomplish tasks in various environments including navigating tight or confined spaces as needed to complete job responsibilities.
- Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.
- Moving about to accomplish tasks or transitioning between different work sites which may involve walking standing or traveling to various locations as required by the role.
- Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.
- Repetitive motions involving the wrists hands and/or fingers including tasks such as typing data entry or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
- Assessing the accuracy neatness and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
- Hearing and vision abilities with or without correction sufficient to drive safely and effectively observe and communicate with others.
We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to: - Health/Dental/Vision
- Mandatory & Free Leave
- 403(b) Retirement Plan with a discretionary employer contribution
- Tuition Advancement
- Paid Parental Leave
Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety empowerment healing and self-care and that believes that every person has infinite worth and promise. Catholic Charities is an equal opportunity employer |
Required Experience:
Manager
Salary: $60000 per yearCatholic Charities of Baltimore Baltimore City Head Start is seeking a Case Manager Supervisor to provide leadership and oversight for program staff ensuring effective service delivery through supervision training and performance management. The role includes managing a caselo...
Salary: $60000 per year
Catholic Charities of Baltimore Baltimore City Head Start is seeking a Case Manager Supervisor to provide leadership and oversight for program staff ensuring effective service delivery through supervision training and performance management. The role includes managing a caseload supporting clients with referrals and advocacy and ensuring accurate documentation and reporting in compliance with funder and Agency requirements. The work schedule is Monday- Friday 8:00 AM - 4:00 PM.
Catholic Charities Head Start/ Early Head Start programs promote school readiness and family self-sufficiency through holistic services.
JOB DUTIES & RESPONSIBILITIES:
- Leads and manages program staff through effective hiring orientation training supervision coaching performance evaluation and ongoing feedback to ensure high-quality service delivery.
- Oversees all case management operations ensuring accurate documentation regular case plan reviews and compliance with record-keeping standards to support client outcomes.
- Delivers direct services and support including managing a caseload providing referrals and advocating client access to appropriate community resources.
- Collaborates with Case Managers to develop and maintain up-to-date resource lists for health mental health substance use education and job training opportunities.
- Ensures data integrity and reporting compliance by reviewing database entries for accuracy and generating timely reports in alignment with funder and Agency requirements.
- Prepares and submits required reports accurately and on time ensuring alignment with funder agency and program requirements. Maintains a high standard of data quality and completeness and takes ownership of meeting reporting deadlines to support compliance program evaluation and informed decision-making.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE REQUIREMENTS:
- Bachelors degree in Human Services Social Work Psychology or a related field.
- Four (4) years of related experience of which 2 years were in a supervisory capacity or equivalent combination of education and experience.
REQUIRED SKILLS & ABILITIES:
- Strong interpersonal and communication skills including active listening verbal and written communication and the ability to influence engage and supervise staff.
- Composure and professionalism with the ability to remain calm in stressful situations and act with discretion.
- Extensive knowledge of case management crisis intervention and conflict resolution strategies.
- Exceptional organizational and planning abilities including task prioritization and appropriate delegation.
- Advanced critical thinking and problem-solving skills to support effective decision-making.
- Requires proficiency in using computer systems and software to perform job function including but not limited to basic Windows PC web browsing (i.e. Chrome Internet Explorer etc.) and Microsoft Outlook. Knowledge of other Microsoft Office applications such as Word Excel PowerPoint Teams and OneDrive is preferred.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
- Hybrid work options are available contingent upon business needs and performance expectations in alignment with the Agencys policy.
- Positioning oneself in ways to accomplish tasks in various environments including navigating tight or confined spaces as needed to complete job responsibilities.
- Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.
- Moving about to accomplish tasks or transitioning between different work sites which may involve walking standing or traveling to various locations as required by the role.
- Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues clients or external parties.
- Repetitive motions involving the wrists hands and/or fingers including tasks such as typing data entry or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
- Assessing the accuracy neatness and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
- Hearing and vision abilities with or without correction sufficient to drive safely and effectively observe and communicate with others.
We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to: - Health/Dental/Vision
- Mandatory & Free Leave
- 403(b) Retirement Plan with a discretionary employer contribution
- Tuition Advancement
- Paid Parental Leave
Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety empowerment healing and self-care and that believes that every person has infinite worth and promise. Catholic Charities is an equal opportunity employer |
Required Experience:
Manager
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Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
