Case Manager LV 1
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
SUMMARY
The San Francisco Homeless Outreach Team (SFHOT) works collaboratively in small teams to engage and stabilize individuals experiencing homelessness to help establish treatment and to find permanent housing.
A Case Management Level 1 is an entry level position on the case management team. A Case Management Level 1 manages their caseload as well as supports the functions of HOT as a whole. The work schedule is Monday-Friday 8am-4:30pm. Schedule is set by management.
This position is represented by a union and is covered under the terms of the unions Collective Bargaining Agreement.
Essential Functions
- Engage individuals and assess needs (e.g. medical mental health substance use shelter food access benefits and other issues). Follow up with clients to support linkage as needed.
- Perform wellness checks assess risk provide support and referrals for needed This may include crisis intervention engaging emergency medical or mental health systems or mandated reporting.
- Advocate and collaborate with service providers to facilitate access to care with the goal of stablization.
- Maintain a minimum caseload of 15-20 clients that present with complex medical and/or behavioral issues develop service plans initiate referrals and linkages and stabilize into permanent Develop engagement strategies and interventions.
- Respond to requests from city agencies (the Mayors Office Board of Supervisors SFPD SFFD DEM DPH HSH) merchants community groups and citizens to help individuals found at-risk in places not meant for human habitation.
- Work collaboratively as part of a dynamic and diverse team which includes clear communication flexibility and humility.
- Work in close collaboration with the DPH Street Medicine Team to link people experiencing homelessness linking to primary care.
- Maintain professional and positive relationships with other service providers community groups and the neighborhood.
- Engage and participate in clinical supervision both group and individual to discuss client care service delivery and clinical and professional development.
- Use assigned communication devices to appropriately and professionally communicate with team members and other service providers.
- Use web-based technologies to look up information and collateral data relevant to service delivery.
- Maintain timely and accurate documentation according to program requirements.
- Use company provided vehicles in an appropriate and professional manner. Maintain a clean driving record.
- Adhere to the Code of Conduct as well as established policies and procedures.
- Attend all mandatory trainings and meetings.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
TARGET EXPERIENCE: Direct experience working in a professional volunteer or other relevant capacity with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns.
All areas of study meet qualifications. The following majors are preferred: Social Work Human Services Psychology Counseling Sociology Anthropology Ethnic Studies Public Policy Public Health or a related field.
- High School degree or equivalent plus 2 years or more with TARGET EXPERIENCE or
- Specialty Certificate related to the populations served (e.g. Community Health Worker Medical Assistant Drug and Alcohol/CADAC Peer Counselor) and 1 year with TARGET EXPERIENCE; or
- AA/AS degree
AND
- Valid California drivers license. Driver must be 21 with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
- Basic knowledge of the client population and their complex needs including homelessness financial instability medical and mental health and substance abuse.
- Ability to work well with diverse staff and clientele including cultural language sexual identity gender and other diversity considerations within all neighborhoods in San Francisco.
- Ability to work successfully both independently and coopratively.
- Ability to speak read and write clearly in English.
- Basic level competency using the Internet Outlook email and Microsoft Word computer applications as well as ability and willingness to learn necessary programs needed for everyday job function.
- Ability to use computers/internet to look up information and enter relevant notes.
- CPR and first aid certification within 90 days of hire.
PREFERRED QUALIFICATIONS
- Speak other languages in addition to English.
- Previous experience or training in street outreach and case management.
- Knowledge of San Francisco neighborhoods and community resources.
- Knowledge of the San Francisco Health Provider network.
- Prior experience with documentation and billing procedures.
PHYSICAL DEMANDS
- Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand walk climb stairs sit drive for extended periods of time exit and enter vehicles throughout your work shift.
- Ability to use a computer phone or office equipment for extended periods of time.
- Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
- Must be able to lift a minimum of 35 lbs.
- With instruction the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheelchair in and out of a car or van
Stand Constantly
Walk Constantly
Sit Frequently
Handling / Fingering Constantly
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb Crawl Kneel Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
Talk/ Hear Constantly
See Constantly
Taste/ Smell Not Applicable
WORK ENVIRONMENT
Travel outside to various locations and on occasion general office setting indoors temperature controlled
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position.
This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.
HELUNA HEALTH reserves the right to revise job descriptions or work hours as required.
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.
Required Experience:
Manager
Key Skills
About Company
Heluna Health's innovative services and evidence-based programs improve the overall health and well-being of our communities.
