Customer Success Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Hedges Court Colombo 10 (Hybrid - Minimum 3 days per week in-office)
Company: Link4
About Us
Job Description
As a Customer Success Specialist you will play a pivotal role in ensuring our clients achieve success with the Link4 eInvoicing platform. Your focus will be on building strong client relationships with our Support Team driving adoption providing strategic guidance and acting as a trusted advisor to help clients maximize the value of our solution.
You will serve as the bridge between clients and internal teams helping to identify opportunities for improvement support adoption and ensure a seamless satisfying client experience.
Key Responsibilities
Serve as the primary point of contact for assigned clients fostering long-term relationships and driving engagement with the platform.
Proactively support client onboarding training and adoption of Link4 e-invoicing features through multiple engagement channels including live chat support tickets and virtual meetings or remote training sessions.
Monitor client health and usage metrics identify risks and recommend interventions to improve satisfaction and retention.
Collaborate with internal teams (technical product and support) to resolve client issues implement solutions and advocate for client needs.
Conduct regular check-ins business reviews to ensure clients are leveraging the platform effectively.
Collect and analyze client feedback to inform product enhancements and improve the overall user experience.
Support clients with complex workflows and strategic guidance related to e-invoicing processes.
Educate clients on industry trends best practices and compliance requirements to ensure successful outcomes.
Requirements
4 years experience in a customer success account management or client-facing role in a SaaS or tech environment.
Strong communication and interpersonal skills with the ability to influence and build trust with clients. (Slack MS Teams/Zoom)
Experience with CRM ticketing and project management tools (e.g. ZohoDesk Jira).
Strong analytical and problem-solving skills with a customer-first approach
Ability to manage multiple client relationships prioritise tasks and work proactively.
Knowledge of e-invoicing accounting or financial systems is an advantage.
High attention to detail and a proactive mindset.
Desirable Qualifications:
Degree in IT Business Information Systems or related field (or equivalent
professional experience).
Certifications in ITIL customer success or relevant technical certifications
(preferred).
Prior experience in tax/regulatory compliance or einvoicing systems (preferred).
Benefits
What We Offer
Competitive salary and benefits package.
Collaborative inclusive and supportive work environment.
Flexible hybrid work model (minimum 3 days per week onsite).
How to Apply
If youre passionate about clients success and eager to contribute to the future of eI
invoicing wed love to hear from you!
Required Skills:
4 years experience in a customer success account management or client-facing role in a SaaS or tech environment. Strong communication and interpersonal skills with the ability to influence and build trust with clients. (Slack MS Teams/Zoom) Experience with CRM ticketing and project management tools (e.g. ZohoDesk Jira). Strong analytical and problem-solving skills with a customer-first approach Ability to manage multiple client relationships prioritise tasks and work proactively. Knowledge of e-invoicing accounting or financial systems is an advantage. High attention to detail and a proactive mindset. Desirable Qualifications: Degree in IT Business Information Systems or related field (or equivalent professional experience). Certifications in ITIL customer success or relevant technical certifications (preferred). Prior experience in tax/regulatory compliance or einvoicing systems (preferred). What We Offer
