Network Operations Director

This post leads our Network and Operations Directorate leading a team of 300 employees. This post is responsible for our incident & emergency response (labour plant & vehicles) Network Security Scheduling Hub and Control Room. It must strategically consider all incidents and stewardship of the network to continually improve the network function to its customer. You will be leading teams responsible for several contractual & performance KPIs including Incident Response (Primary & Secondary); CAT 1 repairs (7 and 28 day); 7 Day Road space Accuracy; and minimising contractual payment penalties.

DIMENSIONS FINANCIAL responsibilities: Accountability for budget of c30-40m per annum. Responsible for the management and efficiency of all fleet for the business c8m. Accountability for minimising payment penalties which could directly affect profit in any one year if not mitigated. Opportunity to expand and be responsible for self-delivery in traffic management and small civil works which could be circa 10m per annum. Organisational: Leading team of 250- 300 personnel including c160 front line operatives. Accountable for health safety & wellbeing engagement development of staff; generating network intelligence; scheduling of works; improving productivity of Operations resources. Accountable for the effective and smooth management of any unions in place for our direct workforces .

INTERFACES Internal: Staff and Managers from Asset Performance & Delivery Teams CPS Enabling Functions CPS Senior Leadership Team. External: National Highways Connect Plus Emergency Services Union Officials Local Authorities Contractors / Subcontractors and Stakeholders

ACCOUNTABILITIES A key senior leadership team member as the Director for our dynamic Network Operations Directorate which is critical to the safe and serviceable M25 network operations and Services. This pivotal role leads a team of three hundred dedicated professionals driving excellence across various critical functions. The role needs to strategically deliver and improve key customer focussed performance metrics which ensure safety hazards are eliminated and that customer delay is minimised. Being one of the busiest motorways in Europe it attracts a very important stakeholder focus and can require ministerial commitments and engagement legal and contract representation and acumen.

Your role needs to showcase our performance whilst reducing the risk of significant penalty payment mechanisms which could directly affect the profitable success of the business. You will need to Lead and inspire an enthusiastic team ensuring exceptional performance and engagement with a direct reporting line of subject matter experts. The four key divisions you will oversee are On road operations control room network access and network resilience each essential to our mission. An exploration of a self delivery function is also a strategic delivery expectation to look to improve our services and be more efficient and effective with our resources. You will leverage on your expert stakeholder management skills to navigate and resolve complex challenges with assurance. This role will allow you to play a vital role in guaranteeing the safety and reliability of road users journeys and contributing to our operational success.

The four key focus areas are: On road operations

o Leading CPS on-road operations delivering a safe network for our customers and reliable journey times. This includes responsibility for our Incident & Emergency Response emergency repairs winter gritting decisions and delivery across twenty-seven gritting routes.

Scheduling Hub

o We are in an exciting phase of improvement and how we manage the scheduling of our network. The Scheduling team manage the planning of cylical defect management and emergency works ensuring the CPS team and supply chain who work alongside us have access to the network when we have a secure network. There is also the responsibility of monitoring KPI compliance and risk management for our works. Control Room

o Our control room is a 24/7 operation monitoring incidents and traffic activity on the network. The team liaise with National Highways Control Rooms around incidents manage the chain of command and dispatch resources as appropriate. The team also play a key role providing insight and intelligence on network risk and incidents

Network resilience and security

o The team are responsible for security and resilience of the Network (including CPS depots and offices) and delivering the contractual obligations. CPS Security team consults with several stakeholders around risks to the M25 network including Connect Plus National Highways and emergency services.

o The team investigate criminal offences such as fly tipping theft and suspected terrorist related activity and collaborate closely with the local Police and external agencies. Operate security patrols at Dartford Crossing Dartford cycle services Abnormal Loads and Dangerous Goods Movements from the Kent Marshalling Area

o Responsible for all our vehicles and fleet and deliver on behalf of BBATS our duties under the Operators Licence

Qualifications :

Personal attributes

REQUIRED

We work in a challenging environment with a wide range of employees and expect a lot from our people and whilst we are looking for someone who can demonstrate the below experience or capability we offer support and development for all our employees.

Leadership in highways operations infrastructure construction or a similar industry with transferrable expertise

Demonstrated ability to resolve complex issues and make informed decisions quickly in a fast-paced reactive environment.

Strong ability to engage and represent CPS effectively at all levels including Board Members and client Executives and National Highways executives.

Capable of inspiring teams fostering a culture of continuous improvement and driving operational excellence

Exceptional ability to build relationships collaborate with stakeholders and manage diverse workforce dynamics.

Experience in leading multi-disciplinary teams ensuring cohesion and optimizing workforce performance.

Understanding of budgetary control cost efficiency and financial responsibility within an operational setting

Strong aptitude for promoting and upholding the highest safety standards and regulatory compliance.

Skilled in identifying and addressing safety concerns proactively mitigating risks and handling unexpected challenges.

Ability to be resilient and adaptable in a dynamic environment.

Emotional intelligent leader with demonstratable skills to nurture and develop outcome focussed and positive teams.

BEHAVIOURS

Inspiring: Champions curiosity and continuous improvement role modelling change and managing risks to achieve project outcomes.

Energising: Role models positive and energised project focussed attitudes towards and continuous improvement. Challenging: seeks and advocates improvements to add value and drive continuous performance.

Challengeable: Encourage a culture of skilled challenging and seek to understand and explore challenge to enable improvement.

Influencing: Builds commitment and consensus and role models CPS leadership behaviours to deliver our goals.

Additional Information :

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds regardless of age disability gender gender identity gender expression race religion or belief sexual orientation socioeconomic background and any other protected characteristic. If you decide to apply for an opportunity with us your application will be assessed based purely on your experience the essential and desirable criteria and your suitability for the role. We value each and every ones contribution as this builds our culture and means that if you work with us you will be included listened to and respected.

*Please note to be considered for this role you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*

Remote Work :

No

Employment Type :

Full-time