Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Customer Service Representative to join our Commercial team on a fixed-term contract for 12 months in a hybrid-to-remote role. The successful candidate will be responsible for managing customer accounts ensuring complete order fulfillment and advocating for customer requirements to enhance satisfaction and operational responsiveness. This role is essential in maintaining accurate records and proactively communicating supply chain solutions.
Key Responsibilities
- Manage customer accounts with regard to order processing order tracking delivery schedules and complete order fulfillment.
- Utilize computer systems to document customer inquiries and maintain accurate records of order status and progress.
- Address and resolve customer complaints in a professional and diplomatic manner.
- Identify and implement service improvement initiatives to enhance customer satisfaction and operational responsiveness.
- Communicate supply chain challenges proactively and present viable alternative solutions to customers.
Qualifications :
- Minimum 2 years of professional experience in customer service or a related discipline ideally in the textile industry.
- Proficiency in Turkish and English with strong written and verbal communication abilities.
- Demonstrated excellence in data entry and organizational skills.
- Ability to effectively prioritize and manage multiple concurrent tasks and issues.
Additional Information :
What we offer
Heres a glimpse of the great benefits you can expect:
- Financial & Health Benefits: We offer Health insurance and various allowances including Social Food Bairam Transportation and Heating allowances plus meal ticket.
- Time Off: Enjoy a minimum of 16 days of Annual Leave (increasing with seniority) and we also provide specific paid leave for life events.
- Continuous Development: We invest in your growth with individually set-up development plans access to language courses and various internal trainings.
- Flexible Work & Well-being: Hybrid work options (for most roles).
- Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.
Why join Avery Dennison
We are a global materials science and digital identification solutions company with locations in over 50 countries and approximately 35000 employees worldwide. As a science and innovation company we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future we strive to provide an open collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what its like working at Avery Dennison. Learn more at .
At Avery Dennison we work with the biggest brands in the Apparel Industry. Our site in Istanbul founded in 2007 is a collaborative and dynamic environment that supports our Apparel Solutions division and employs over 50 talented individuals. Key functions at this site include Customer Service Finance Sales Global Product Development offering diverse career paths and opportunities for growth.
Equal Opportunity Employer
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status. If you are unable to use our online application process due to a disability please contact us to request an accommodation at In the EMEA region we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate Unite and our Mental Health group. Please visit our DE&I page to learn more about our Diversity Equity & Inclusion approach.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Avery Dennison is a materials science and manufacturing company specialized in the design and manufacture of a wide variety of labeling and functional materials. Our expertise and global scale enable us to deliver innovative, sustainable and intelligent solutions to customers all over ... View more
