Customer Care Assistant

The TIENS Group Co. Ltd. is a multinational conglomerate integrating industrial capital business capital and financial capital with its scope of business covering biotechnology health management hotel and tourism industry education & training e-commerce and finance investment etc. With its business reaching over 224 countries TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks:

• Respond promptly and professionally to customer inquiries via phone email and live chat.
• Provide accurate and detailed information about products and services.
• Resolve customer complaints and issues efficiently with empathy and professionalism.
• Collaborate with team members to continuously enhance the customer experience.
• Participate actively in training sessions team meetings and knowledge-sharing activities.
• Support marketing initiatives including social media management and content promotion.
• Assist with special customer service projects as required.
• Deliver exceptional customer service to Tianshis networks across Europe through both online and offline channels.
• Organize prepare for and actively engage in events meetings and training sessions.

Requirements:

• Very good knowledge of Turkish and English.
• strong communication skills.
• excellent online/offline marketing skills.
• Active motivated team player; able to work independently.
• PC skills with the MS Office package.

Benefits:

• Comfortable and conveniently located central office workspace.
• Opportunity to scale a unique S2B2C model across Europe.
• Career path into regional leadership or global digital strategy roles.
• Warm and international culture based on respect collaboration and giving your ideas a spotlight!
• Interactive activities: team-building company parties and events.