Collections Lead

Were Momentum Energy a power company owned by Hydro Tasmania Australias largest generator of renewable energy. Were on a mission to make energy simpler and more human for customers. And it starts with our people: as we grow were nurturing a culture of belonging where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages cultural backgrounds abilities genders and sexual orientations and are happy to adjust our recruitment processes even in ways we may not have thought of reach out to us about any adjustments or support you mayrequire.

About the role:

The Collections Lead is accountable for the day-to-day leadership performance and continuous improvement of Momentums collections operations. The role drives strong operational outcomes across arrears management debt recovery hardship pathways and collections administration balancing commercial recovery customer experience and regulatory obligations. It translates collections strategy into clear execution ensures consistent application of policies and controls and builds capable disciplined teams that deliver results.

This role exists to create clear operational ownership and leadership depth between the Head of Cash Credit and Collections and frontline teams ensuring collections activity is stable effective compliant and continually improving particularly during periods of operational pressure or change.

• Collections performance and delivery: Lead the end-to-end operational performance of collections activities across early arrears late stage collections and complex cases.
• Leadership of collections teams: Provide strong visible leadership to Collections Teams setting clear expectations priorities and performance standards.
• Continuous improvement and operational discipline: Drive continuous improvement in collections processes controls and ways of working with a strong focus on practical frontline led improvements.
• Complex cases hardship and risk management: Provide oversight and guidance on complex sensitive or high-risk collections cases including hardship complaints escalations and potential regulatory exposure.
• Controls compliance and quality: Ensure collections activity complies with energy rules hardship obligations consumer protections privacy and internal policies.
• Stakeholder collaboration: Work closely with Billing Customer Operations Finance Technology and Data teams to resolve issues impacting collections outcomes.

About you and your experience:

• Proven experience leading collections or debt recovery operations in a regulated customerfacing environment.
• Demonstrated ability to drive operational performance improve outcomes and lift team capability.
• Experience managing complex cases hardship scenarios and sensitive customer interactions.
• Strong track record of leading teams through change operational pressure or backlog recovery. Knowledge skills and abilities
• Strong understanding of collections practices arrears management and hardship frameworks.
• Sound judgement in balancing customer outcomes compliance and commercial recovery.
• Practical continuous improvement mindset with the ability to turn insight into action.
• Confident people leader with the ability to coach challenge and support leaders and teams.
• Clear disciplined communication skills particularly in operational decisionmaking and escalation.
• Comfortable working with data and performance metrics to drive focus and accountability.

Further information can be found on the attached Position Description:FINAL - MOM - Collections Lead - March

Whats in it for you

Youll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment a competitive remuneration package and the opportunity to play a role in Australias renewable energy transformation.

Interested but not sure if you tick enough boxes At Momentum we believe in the power of unique backgrounds and skillsets. And really box-ticking is overrated. So even if you feel you dont meet all the requirements listed we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us ator.