End User Services PC Garage Technician
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Job Location:
Warren, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Role:
The PC Garage is the front line of IT support for employees at General Motors designed to deliver fast reliable and user-friendly service. As a PC Garage Technician youll provide hands-on support for the full lifecycle of end-user hardware including onboarding refreshes offboarding HW changes break/fix incidents and accessories.
This customer-facing role goes beyond technical troubleshooting. It is about delivering a seamless high-quality experience to GM employees. From ensuring new hires have 100% of their hardware on Day 1 to helping seasoned employees with incidents upgrades and replacements youll play a critical role in building confidence and satisfaction with IT services.
What Youll Do:
Serve as a lead technician for new-hire onboarding hardware to meet the 24-hour SLA and ensure Day 1 readiness.
Support the full PC lifecycle: onboarding refreshes role changes upgrades and offboarding.
Image configure and verify PCs laptops and accessories before deployment.
Diagnose and resolve hardware issues including break/fix support for PCs laptops printers and peripherals.
Partner with HR Talent Acquisition and IT teams to anticipate onboarding volumes and prepare inventory.
Coordinate with asset management shipping and support teams to ensure timely delivery returns and accurate asset tracking.
Deliver customer-facing service within the PC Garage/P(IT) Stop creating a consistent and professional extension of GMs Live IT Employee Centers.
Transfer user data securely using approved processes and tools.
Log all work in ServiceNow and maintain accurate records of assets and activity.
Innovate and implement process simplification and automation to reduce lead times and enhance the customer experience
Process reclaimed hardware for redeployment donation or disposal in line with company policy.
Maintain a secure organized and secure workspace while following data security safety and asset management standards.
What Youll Need:
Professional and customer-focused demeanor with the ability to communicate effectively with employees at all levels.
Experience building supporting and staging desktops laptops peripherals and accessories in an enterprise environment.
Strong troubleshooting skills with the ability to resolve hardware failures and recommend solutions.
Familiarity with enterprise IT ticketing systems (e.g. ServiceNow) and asset management tools.
Ability to manage multiple priorities while meeting strict SLAs.
Strong organizational skills with attention to detail and process adherence.
Ability to follow standardized procedures for imaging repair and asset handling.
Strong communication and customer service skills.
Ability to work independently and manage multiple tasks.
Physical ability to lift and move equipment.
Preferred Qualifications:
Ability to follow standardized procedures for imaging repair and asset handling.
Experience leading onboarding or other lifecycle hardware support in a corporate IT environment.
Exposure to customer servicedriven IT models such as walk-up IT support or tech bar concepts.
Knowledge of IT asset lifecycle management and best practices.
Strong collaboration skills across IT HR and business functions.
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Required Experience:
IC
Key Skills
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
