Senior Solutions Engineer (Tokyo Based)
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Job Summary
What You Can Expect
Zoom is seeking an experienced Solutions Engineer to design build and demonstrate optimal solutions aligned with business challenges. You will serve as a trusted advocate for customers and channel partners working with Sales Product Development and Customer Success teams to deliver seamless solutions and concrete business outcomes.
You will support Account Executives and Channel Account Managers communicating Zooms solution advantages and guiding customers through complex collaboration challenges.
This role requires deep understanding of Unified Communications as a Service (UCaaS) industry and a strong understanding of Agentic AI and Conversational AI integration into business workflows
Based in Tokyo reporting to the Field and Partner Solutions Engineering Manager for Japan.
About the Team
At Zoom we support diverse customers and partners in implementing cutting-edge communication and collaboration solutions with AI Companion. Our goal is to create strategic customer-centric experiences that maximize Zooms potential.
Key Responsibilities
Leading strategic sales opportunities and providing pre-sales support to customers and enablement for partners and internal teams
Building strong relationships across customer and channel ecosystems supporting AI-powered UCaaS platform adoption
Serving as subject-matter expert in AI-Powerred UCaaS services understanding AI industry trends and competitive landscape
Collaborating with global teams to drive product innovation and customer-centric solution development
Designing and delivering next-generation AI communication solutions through demos Proof of Concepts (PoCs) and deal support
Contributing to sales strategies and product development through market intelligence and customer insights
Ideal Candidate Profile
5 years of technical presales or solutions engineering experience for enterprise customers in UCaaS/CCaaS
Experience with AI technologies including Generative AI Conversational AI Large Language Models (LLMs) AI Agents Retrieval-Augmented Generation (RAG) Agent-to-Agent (A2A) and Model Context Protocol (MCP) will be highly regarded.
Experience with AI knowledge management systems such as Glean Amazon and Coveo will be highly regarded
Excellent presentation skills to explain complex technical concepts to senior stakeholders
Ability to collaborate with and influence sales marketing and product teams
Business-level English proficiency (TOEIC 700 preferred)
Desirable: Python/Cursor prototyping experience Salesforce/ServiceNow/Jira knowledge cloud AI services expertise
This position plays a crucial role in delivering Zooms solution value to customers and partners and shaping the future of communication.
期待される役割
Zoom はビジネス課題に沿った最適なソリューションを設計構築デモンストレーションする経験豊富なソリューションエンジニアを募集していますお客様とチャネルパートナーの信頼できるアドボケイトとして営業製品開発カスタマーサクセスチームと協力しシームレスなソリューションと具体的なビジネス成果を提供します
アカウントエグゼクティブとチャネルアカウントマネージャーをサポートしZoom のソリューションの優位性を伝え複雑なコラボレーション課題を通じてお客様をガイドします
この役割にはUnified Communications as a Service (UCaaS) 業界に関する深い理解とAgentic AI および Conversational AI のビジネスワークフローへの統合に関する強力な理解が必要です
東京を拠点とし日本のフィールド&パートナーソリューションエンジニアリングマネージャーに報告します
チームについて
Zoom ではAI Companion を活用した最先端のコミュニケーションおよびコラボレーションソリューションの実装において多様なお客様とパートナーをサポートしています私たちの目標はZoom の可能性を最大限に引き出す戦略的で顧客中心の体験を創造することです
主な職務内容
戦略的な営業機会をリードしお客様へのプリセールスサポートおよびパートナーと社内チームへのイネーブルメントを提供
お客様とチャネルエコシステム全体で強固な関係を構築しAI を活用した UCaaS プラットフォームの導入をサポート
AI を活用した UCaaS サービスの専門家としてAI 業界のトレンドと競合状況を理解
グローバルチームと協力して製品イノベーションと顧客中心のソリューション開発を推進
デモProof of Concepts (PoCs)案件サポートを通じて次世代 AI コミュニケーションソリューションを設計提供
市場インテリジェンスと顧客インサイトを通じて営業戦略と製品開発に貢献
求めるスキル/ご経験
5 年以上のUCaaS/CCaaS 分野でエンタープライズ顧客向けの技術的プリセールスまたはソリューションエンジニアリング経験
ネイティブレベルの日本語/ビジネスレベルの英語力(TOEIC 700 点以上が望ましい)
複雑な技術的概念を上級ステークホルダーに説明できる優れたプレゼンテーションスキル
営業マーケティング製品チームと協力し影響を与える能力
Generative AIConversational AILarge Language Models (LLMs)AI AgentsRetrieval-Augmented Generation (RAG)Agent-to-Agent (A2A)Model Context Protocol (MCP) を含む AI 技術の経験歓迎
GleanAmazonCoveo などの AI ナレッジマネジメントシステムの経験歓迎
Python/Cursor プロトタイピング経験Salesforce/ServiceNow/Jira の知識クラウド AI サービスの専門知識歓迎
このポジションはZoom のソリューション価値をお客様とパートナーに提供しコミュニケーションの未来を形作る上で重要な役割を果たします
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role Hybrid Remote or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness our benefits program offers a variety of perks benefits and options to help employees maintain their physical mental emotional and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise and today help people communicate better with products like Zoom Contact Center Zoom Phone Zoom Events Zoom Apps Zoom Rooms and Zoom Webinars.
Were problem-solvers working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative growth-focused environment.
Our Commitment
At Zoom we believe great work happens when people feel supported and empowered. Were committed to fair hiring practices that ensure every candidate is evaluated based on skills experience and potential. If you require an accommodation during the hiring process let us knowwere here to support you at every step.
If you need assistance navigating the interview process due to a medical disability please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests such as application follow-ups or technical issues will not be addressed.
Required Experience:
Senior IC
Key Skills
About Company
Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique cultur ... View more
