Marketing & Customer Experience Coordinator
Share
Job Location:
Brunswick, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
- Competitive salary
- Training & development
Key Responsibilities
- Develop and execute social media content across platforms (Facebook Instagram LinkedIn Google Business and TikTok) for three franchise locations
- Maintain consistent brand voice and visual standards aligned with both SERVPRO corporate guidelines
- Create content calendars campaigns and promotional materials to support lead generation and community engagement
- Monitor analytics and report on social media performance engagement and reach
- Coordinate with franchise owner to align marketing efforts with operational capacity and seasonal demand
- Support local SEO efforts Google Business Profile management and online reputation monitoring
- Serve as the primary point of contact for residential restoration clients throughout the duration of their job
- Provide daily status updates to homeowners regarding job progress crew scheduling and next steps
- Ensure a high level of empathy professionalism and clarity in all customer interactions
- Coordinate internally with production teams to gather accurate job status information
- Document customer communications and escalate concerns to the appropriate team member promptly
- Collect post-job customer feedback and assist with follow-up satisfaction outreach
Qualifications
- 2 years of experience in marketing communications or a customer-facing coordination role
- Proficiency with social media platforms and content creation tools (Canva & Meta Business Suite)
- Exceptional written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Reliable self-motivated and able to work independently with minimal supervision
- Experience in the restoration construction insurance or home services industry
- Familiarity with CRM or job management platforms
- Experience managing social media or marketing for multiple locations or brands
- Background in client-facing project communication
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
IC
Key Skills
About Company
The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.
