Technical Support Specialist
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the Companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and more information about Enovis please visit .
What Youll Do
At Enovis we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence with the goal of transforming medical technology as we know it.
Because thats how we change the lives of patients for the better. And thats how we create better together. Why work at Enovis See for yourself.
As a key member of the Distribution Center you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
Job Title:
Technical Support Specialist
Reports To:
Manager Aftersales Customer Support
Location:
Fort Worth TX location
Business Unit Description:
Enovis P&R - Recovery Sciences
Job Title/High-Level Position Summary: The Technical Support Specialist is responsible for coordinating and supporting the technical integration of laser devices within customer clinic environments. This role ensures successful pre-installation preparation network connectivity and PMIS (Practice Management Information System) integration. The specialist acts as a key liaison between internal teams sales representatives clinic IT staff and customers to ensure smooth implementation system functionality and ongoing technical support.
In addition to integration support this role provides assistance with software troubleshooting reinstalls and updates across multiple company products helping customers resolve common technical issues that impact system performance and connectivity. Front line for customer feedback which is documented in the case and complaint management systems for regular trend analysis and review by the quality team
Key Responsibilities:
Pre-Installation Coordination
- Coordinate with clinic IT teams to prepare networks for the integration of laser devices prior to installation.
- Ensure all technical requirements are met to allow devices to connect securely to clinic networks.
- Partner with sales representatives to facilitate smooth onboarding and installation readiness.
PMIS Integration Tracking
- Track the status of PMIS code generation for upcoming installations.
- Maintain communication with internal stakeholders to ensure sales representatives are aware when integrations are ready to proceed.
- Maintain accurate documentation and status updates for pre-installation readiness.
Installation Support
- Provide standby technical support during device installations to assist with connectivity and integration issues in real time.
- Work closely with sales and technical teams to ensure successful network and PMIS connectivity during installation.
Post-Installation Monitoring
- Review monthly transmission reports to identify accounts not actively sending data.
- Proactively contact customers to determine whether transmission features have been intentionally disabled or if technical issues are occurring.
- Document findings and coordinate corrective actions as needed.
Troubleshooting & Issue Resolution
- Collaborate with internal integration teams to troubleshoot PMIS integration issues affecting individual customers or multiple accounts.
- Investigate connectivity issues to confirm whether the root cause lies within internal systems customer networks or external integrations.
- Escalate and coordinate resolution for systemic issues when necessary to the Sustaining Engineering Team.
Software Support
- Assist customers with software reinstalls configuration and updates across supported company products.
- Troubleshoot basic computer software errors affecting system functionality connectivity or product performance.
- Provide step-by-step guidance to customers and internal teams to resolve common technical issues.
- Document recurring software issues and escalate more complex problems to engineering or advanced support teams when necessary.
Customer Support
- Provide post-installation support to customers regarding Wi-Fi connectivity and PMIS integration.
- Assist customers in diagnosing and resolving connectivity issues impacting device performance or data transmission.
- Deliver a high level of service and communication to ensure customer satisfaction and operational continuity.
- Monitor record and report on customer cases and failure analysis.
- Any other duties as assigned by your manager.
Minimum Basic Qualifications:
- Experience with Wi-Fi/network configuration and connectivity troubleshooting.
- Experience supporting network connectivity and system integrations.
- Familiarity with Practice Management Information Systems (PMIS) or similar healthcare/dental software integrations preferred.
- Experience assisting with software installations reinstalls updates and configuration.
- Ability to troubleshoot basic computer software errors across multiple products.
- Strong troubleshooting and problem-solving skills..
- Excellent communication skills with the ability to explain technical issues to non-technical users.
- Strong organizational skills with the ability to track multiple installations and integration statuses simultaneously.
- BS/BA in technical or business discipline or 3-5 years of equivalent experience.
- Required to have strong communication skills and product/service knowledge.
- Positive attitude exemplary attendance and reliable team member
- Working Knowledge of Microsoft Office Suite
- moderate IT knowledge
Travel Requirements:
None
Desired Characteristics:
- Excellent communication and influencing skills across all levels of the organization.
- Clear communication and documentation
- Ability to coordinate across sales teams customers and technical teams
- High sense of urgency adaptability and commitment to safety and quality.
- Proven ability to develop talent and foster a positive high-performance culture.
- Attention to detail and follow-through
Currently Enovis does not provide sponsorship for employment visas (e.g. H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States both now and in the future without requiring sponsorship.
Creating better together. Its the Enovis purpose and its what drives us and empowers us every day on a global scale. We know that the power to create better for our customers our team members and our shareholders begins with having the best team pursuing common goals operating at the highest levels and delivering extraordinary outcomes.
What does creating better together mean to us at Enovis Discover the why behind our purpose values and behaviors:
Our Enovis Purpose Values and Behaviors on Vimeo
We offer a comprehensive benefits package that includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation Sick Leave and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
#LI-RC2
EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit experience and other work-related criteria without regard to race color ethnicity religion national origin sex age pregnancy disability veteran status or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.
Required Experience:
IC
Key Skills
About Company
At Enovis, we develop clinically differentiated medical technology solutions that generate measurably better patient outcomes and transform workflows. Our brands include Aircast, Chattanooga, CMF, Compex, Enovis Surgical, DonJoy, Dr. Comfort, Exos and Procare.
