PA HardwareSoftware Technical Support 799082- Onsite

Frackville, PA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Hardware/Software Technical Support

Client: Commonwealth of PA - SCI Mahanoy

Job ID: 799082

Role: Onsite

Location: Schuylkill County

Closing Date: 04/06/2026

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Technology Coordinator Hardware/Software Technical Support

The Technology Coordinator serves as the primary IT support resource for SCI Mahanoy responsible for delivering hands on technical assistance systems administration equipment maintenance and technology operations for the institution. This role requires 5 years of technical support experience including call tracking/ticketing systems hardware/software troubleshooting and IT operations.

Key Responsibilities

Provide onsite technical support for computer hardware software network connectivity and automation systems.
Perform systems administration: configure systems per DOC/OA standards manage user accounts maintain network resources and conduct system audits.
Install upgrade and maintain computer and network equipment including internal components cabling software packages and in house applications.
Troubleshoot automation issues perform diagnostics evaluate malfunctioning equipment and coordinate vendor maintenance.
Restore data maintain problem logs document findings and manage support tickets.
Serve as Facility Administrator for the GTL Tablet/Kiosk System (resetting PINs unlocking tablets managing RMAs reporting issues).
Maintain and track IT assets conduct annual inventory manage equipment retention/destruction in ServiceNow and ensure proper tagging and documentation.
Provide user support answer technical questions train staff and identify training needs.
Serve as liaison between facility staff MIS Bureau Business Manager and IT teams; prepare reports and maintain compliance with DOC/OA policies.
Develop software applications and improved automated processes; perform systems analysis and create implementation plans.
Manage IT related equipment procurement research vendors submit acquisition requests and track incoming orders.
Deliver support to SCI Frackville Allentown and Reading PBPPs as needed.
Perform additional technical duties and special assignments as required.

Requirements

5 years technical support experience (hardware software ticketing systems call tracking).
Ability to work fully onsite at SCI Mahanoy (301 Morea Rd Frackville PA).
Experience with computer systems networking diagnostics and systems administration.
Strong documentation troubleshooting and user support capabilities.

Job Title: Hardware/Software Technical Support Client: Commonwealth of PA - SCI Mahanoy Job ID: 799082 Role: Onsite Location: Schuylkill County Closing Date: 04/06/2026 a text-decoration: none; color: #464feb; tr th tr td border: 1px solid #e6e6e6; tr th background-colo...