ACCRC Business Manager
Share
Job Location:
Roanoke, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The business manager provides operational oversight and supervision for client service functions of the Animal Cancer Care and Research Center (ACCRC). Primary focus is ensuring an excellent experience for clients and referring veterinarians in a complex academic medical environment. This position has oversight for all frontofhouse operations including patient scheduling managing referrals patient receiving and discharge processing client payments client and referring DVM communications and call center operations. The business manager also has oversight of all aspects of fiscal management for the ACCRC including accounts receivable accounts payable cash controls accurate client billing and overseeing the month-end closing process.
The Animal Cancer Care and Research Center located in Roanoke Virginia is a comprehensive cancer care and clinical research center offering integrated services including medical surgical and radiation oncology and frontline cancer diagnostics and treatment for dogs and cats. The business manager is a critical member of the ACCRC team and supports the mission of providing excellent service to clients who seek clinical care for their animals. The business manager reports to the Chief Medical Officer of the ACCRC.
Required Qualifications
Bachelors degree in business healthcare administration communications or related field or directly relevant experience may be considered
Previous experience in client services human healthcare or veterinary medicine operations or practice/hospital administration
Previous experience in a high-volume client-facing environment involving scheduling and financial transactions
Prior supervisory experience; strong leadership and team building skills including the ability to motivate coach and hold staff accountable in a fast-paced environment
Experience in conflict resolution and dealing with client complaints; managing stressful situations involving angry grieving or financially constrained pet owners
Excellent communication and interpersonal skills; ability to communicate complex information clearly and empathetically to diverse audiences including clients clinicians students staff and administrators
Outstanding customer service skills and the ability to manage challenging conversations with composure and professionalism
Willingness to work on-site in a client-facing environment with frequent interaction with animals and clients
Willingness to work a flexible schedule as needed depending on staffing and operational needs
Preferred Qualifications
Previous experience as a client services manager in a veterinary teaching hospital or veterinary practice
Familiarity with veterinary hospital information systems (i.e. practice management software electronic medical records)
Pay Band
5; Salary
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Restricted
Salary Information
Starting at $57750; Commensurate with experience
Hours per week
40
Review Date
4/15/2026
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact April Hylton at during regular business hours at least 10 business days prior to the event.
Required Experience:
Manager
Key Skills
About Company
Virginia Tech, founded in 1872 as a land-grant institution, is currently ranked as a Top 25 Public University by US News & World Report and a Top 25 Public Research University by the National Science Foundation. Through a combination of its three missions of learning, discovery, and e ... View more
