Service Writer

Harper Acura

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profile Job Location:

Knoxville, TN - USA

profile Monthly Salary: Not Disclosed
Posted on: 2 days ago
Vacancies: 1 Vacancy

Job Summary

Job Summary: We are looking for an Express Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid drivers license. The day-to-day duties of this role include meeting with customers and determining their needs providing excellent customer service and overseeing quality control.

Benefits

  • Medical Dental and Vision Insurance
  • 401(k) Plan
  • Short & Long Term Disability
  • Employer Paid Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Time
  • Paid Birthdays
  • Paid Training
  • Opportunities for Advancement
  • Closed Sundays
  • Healthy Work/Life Balance
Responsibilities
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues
  • Increase customer satisfaction by building customer relations
  • Maintain the companys standards for ethical business practices professional image orderliness customer service and good employee and community relations
  • Monitor the progress of each vehicle throughout the day and update customers frequently
  • Increase profitability by maximizing sales & executing retail promotions
  • Oversee technicians working on customers vehicles including their time management/efficiency parts ordering job completion times
  • Oversee and participate in quality control
  • Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
  • Clean driving record
  • Automotive service advisor experience
  • Ability to read write and speak English fluently
  • Ability to concentrate and accomplish tasks despite interruptions
  • Multitasking skills
  • Proficient use of computers/business machines

About Us:The Harper name has been synonymous with quality since 1981 when Tom Harper opened the Porsche Audi and Jaguar dealerships in Knoxville. Since then Harper has expanded to seven dealerships thirteen franchises and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff beautiful state-of-the-art facilities and multiple awards for both sales and service. the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Job Summary: We are looking for an Express Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid drivers license. The day-to-day duties of this role include meeting with customers and determining their needs providing excellent customer serv...
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