Director, Platform Service Management

At Anaplan we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers success and to our Winning Culture.

Our customers rank among the whos who in the Fortune 50. Coca-Cola LinkedIn Adobe LVMH and Bayer are just a few of the 2400 global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas we behave like leaders regardless of title we are committed to achieving ambitious goals and we love celebrating our wins big and small.

Supported by operating principles of being strategy-led values-based and disciplined in execution youll be inspired connected developed and rewarded here. Everything that makes you unique is welcome; join us and lets build whats next - together!

As theDirector of Service and Release Management India you will be the senior operational leader for our India engineering hub. You will act as the primary strategic partner on the ground for theglobal Head of Service Management the global Head of L3 Support and the global Head of Release Management.Your role is to provide cohesive site leadership drive regional excellence and serve as a hands-on expert during critical events. Your impact will be defined by:

• Providing Unified Regional Leadership and Strategic Partnership:You will lead mentor and unite our India-based Service Management L3 Support and Release Management teams under a single operational vision. You willbe responsible fortranslating three distinct global strategies into a unified execution plan for the region ensuring global standards are met while championing the unique needs and insights of your teams.

• Leading Hands-On Through Critical Events:You areasenior operational authority in the region during a critical event. This is a hands-on leadership role where you will be expected topersonally lead and manage Major Incident response bringing a calm commanding presence to crisis situations. You will also take a direct hands-on role in orchestrating complex and high-risk platform releases to ensure their flawless execution.

• Driving Regional Excellence and Customer Trust:You will be accountable for the performance stability and delivery of all operational functions within the India engineeringcenter. You will also directly support the commercial process by providing regional operational context and subject matterexpertiseduringcontract conversations for new and existing customers ensuring our commitments are aligned with our capabilities on the ground.

Your Qualifications:

• 10 years of experiencein technology operations with at least5 years in a people management roleleading technical teams.

• Extensive senior-level hands-onexpertiseacrossService Management (specifically Major Incident Management) L3 Support and Release Managementfor a large-scale SaaS platform.

• Proven experience providing site or regional leadershipfor globally distributed technology operations teams acting as a key partner tomultiple global functional leadersin a matrixed environment.

• Strong strategic and practicalexpertisein implementing and managingITIL/ITSM and scaled Agile frameworks.

• Experiencesupporting commercial contract discussionsby providing regional operational context and subject matterexpertise.

Key Skills & Technologies

• Exceptional influencing and stakeholder management skillswith a proven ability to partner with and align multiple global functional leaders while uniting regional teams under a cohesive operational mission.

• The ability to transition seamlessly between high-level strategic oversight and deep hands-on execution particularly during a crisis.

• Inspirational leadership and mentoring skillswith a passion for developing talent and building a strong unified site culture.

• Expertisewith modern ITSM and CI/CD tooling (e.g. Atlassian Suite PagerDuty Harness Jenkins) and cloud environments (GCP/AWS).

Desirable

• Direct experience managing managers.

• Experience acting as a formal site lead for a global companys regional office.

• Advanced industry certifications in ITIL Agile or Project Management.

Our Commitment to Diversity Equity Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce enhances trust with our partners and customers and drives business success. Build your career in a place where diversity equity inclusion and belonging arent just words on paper this is what drives our innovation its how we connect and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued regardless of gender identity or expression sexual orientation religion ethnicity age neurodiversity disability status citizenship or any other aspect which makes people unique. We hire you for who you are and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals mainly through telephone calls emails and correspondence claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

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