Senior Account Manager

Marks part of the Propelis Group Marks is a consumer experience agency creating engaging moments across the entire brand spectrumfrom brand design and packaging to content and consumer connections. We are a collaborative global network of 1900 team members across 25 studios and 20 countries partnering with some of the worlds most recognized brands to solve complex business challenges through design strategy and craft.

DESCRIPTION

As the Senior Account Manager you willbe responsible forsupporting the Account Director withtheclient relationshipandday-to-day management of workflowswhich includesownership of all aspects of workensuring quality output and growthfor our will partnerwith allfunctions ofour clientbusinessandare responsible forbecoming a trusted resource providing support neededidentifyingnew opportunities solving challenges and optimizing processesalong the way. The growth of the business partnership is in client satisfaction relationship development successful achievement of KPIs and cultural impact and growth of both direct and indirect celebrate a perfectionist lens for business brand stewardship designand productionall backed by strategic acumen. You understand the role design thinking plays in consumer conversion and the impact of great creative production and retail positionreportstothe Account Director andwillbehybrid/on-site withour client inBoston MA2-3 days per week.

COMPETENCIES:

ACCOUNT MANAGEMENT

• Operate asamainpoint of contact for matters specific tothe client

• Build andmaintaintrustedrelationship with customers and key stakeholders

• Continuouslyoptimizeworkflows and processes and uphold energetic environment

• Ensuretimelyand successful delivery ofprojects and greatersolutions according to customer needs and objectives

• Oversee all marketing production and design includingRetail POS DigitalVideoSocial Outdoor and internal needs when needed

• Coordinate and contribute to strategicportionof projects including brainstorming sessions and preparation of presentation decks

• Communicate clearlythe progress of monthly/quarterly initiatives tomanagement

• Identifyand grow opportunities within territory and collaborate withmanagementto ensure growth attainment

• Contribute to proposal development to expand our client engagement by supportingadditionallines of business

• Contribute to quarterly or yearly business review materials and meetings

CLIENT SERVICE/COMMUNICATION

• Build client relationships andsupport internal team both on and off-site

• Demonstrate a strategic vs executional approach to project management ensuring clients businessobjectivesare met

• Lead project kick-offs brainstorming sessions and client meetingswith confidence and authority ensuring smooth project workflow in conjunction with internal team members and client

• Write briefs in conjunction with the clientand/or creative teamalign ondesignobjectivesand design intent. Ensure the designs presented align with the approved briefs

• Provide strategic direction/rationale and quality check on all design work to ensurehigh standardsare met error-free

• Liaise with client and team to resolve client issues and project related concerns

BUDGET & FINANCIAL MANAGEMENT

• Develop proposals to support large/complex projects or account growth

• Provide estimates based on client brief adjust estimate based on project scope change and ensure invoicing is donein a timely manner

• Oversee project budgets ensuringaccurateforecasting tracking andreporting of expenses.

• Manage scope changes ensuring proper approvals and communication with clients.

• Support the Account Director in preparingforecastsaccount profitabilityreportsand financial summaries.

KNOWLEDGE BASE

• Demonstrate understanding of clients brands and how each projectsobjectivesfit into the overall brand strategy

• Demonstrate understanding of agency design and brand building tools

LEADERSHIP

• Act as first point of escalation for any new opportunities orissuetrouble-shooting

• Provide internalleadershipto account management teamaround pricing projectstructure agency processesinternal/clientcommunicationsandaccount updates

• Acts as SME onclient updates opportunities processesand brings these back to internal teams

COMPANY FIT

• Has positive attitude and works well as part of a team (in harmony with clients and all on-site andoff-sitestudio members)

• Embraces company culture with respect to peopleclientsand project management

• Participates in and supports agency businessobjectivesappropriate to role (qualityobjectives business goals company policies)

• Shows commitment to meetinghigh standardsof creativity quality clientserviceand deadline requirements

• Adapts well to change isproactiveagile and highly engaged

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QUALIFICATIONS

• Bachelorsor better in Marketing or related field.
• Minimum 5âyears experienceas an Account Manager in a design / creative environment; 2 years as a Senior Account Manager highly preferred.

• Client on-site experiencehighly preferred

• Broad-spectrum agency experience highly preferred

• Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organization including executive and C-level

• Experience inproposing and deliveringclient-focusedsolutionsbased on customer needs

• Experience in tracking and reporting project and/or account-level revenue (internal) and budget (external)

• Experience in mentoring or managing others in a team leadership role

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listeningnegotiationand presentation skills

• Excellent verbal and written communications skills

• Proficient using PC platform and Mac OS Microsoft Word Excel and PowerPoint (or Keynote)

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150 years 2000 clients 9000 employees and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit:

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications merit and business need. We offer equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity national origin genetic information age disability or any other characteristic protected by federal state or local law.âEqual Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and doing so we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this position is $82000 USD - $92000 USD annually. Ultimately in determining pay we will consider the successful candidates location experience and other job-related factors.

Group benefits currently include a selection of health care plans with prescription drug coverage dental plan vision plan basic and supplemental life insurance a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection short/long term disability and 401(k) Savings Plan.

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Required Experience:

Manager