Referrals Trainer
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Job Location:
Collierville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Trainer Referrals is responsible for designing delivering and continuously improving education and training programs related to outpatient referrals and scheduling workflows across the organization. This role ensures new employees are effectively onboarded and that existing team members receive ongoing training to maintain high-quality compliant and efficient referral processes. The Trainer serves as a subject-matter expert on referral operations develops and maintains standardized training curricula and partners with operational leaders to identify performance gaps and opportunities for process improvement.
Job Responsibilities
- Conducts comprehensive training sessions for new hires including classroom virtual and one-on-one instruction focused on outpatient referrals scheduling standards technology platforms and operational workflows
- Facilitates ongoing education for current staff ensuring knowledge of updated processes technology enhancements and regulatory or organizational changes.
- Designs develops and maintains standardized training curricula including lesson plans job aids competency assessments and procedural documentation.
- Ensures all training materials are current accurate and aligned with organizational policies compliance standards and referral workflow requirements.
- Collaborates with operational leaders quality teams and subject-matter experts to validate workflow accuracy and incorporate best practices into training content.
- Implements continuous improvement strategies to enhance curriculum effectiveness and learner performance outcomes.
- Identifies training-related performance trends and operational gaps recommending targeted interventions workflow enhancements or supplemental training.
- Participates in quality improvement initiatives to support consistency and reliability of the referral experience across departments.
- Maintains accurate training records attendance logs competency results and program evaluation metrics.
- Other Duties as assigned.
Experience
Minimum Required
1 year or more physician practice experience with referral processing appointment scheduling patient registration or related area.
Preferred/Desired
5 years or more physician practice experience with referral processing appointment scheduling patient registration or related area.
Education
Minimum Required
High School Diploma; Obtain Baptist OneCare Credentialed Trainer (EPIC - Cadence) certification within a year of employment.
Preferred/Desired
Associate degree or equivalent in healthcare business related field or equivalent combination of education and experience. Baptist OneCare Credentialed Trainer (EPIC - Cadence)
Special Skills
Minimum Required
Possess basic computer skills basic knowledge of Microsoft Word and Excel. Ability to demonstrate effective training skills is required. Excellent interpersonal skills are required with the ability to develop strong collaborative relationships with individuals from various levels of the organization.
Preferred/Desired
Proficient in computer skills Microsoft Word and Excel and knowledgeable in adult learning. Previous teaching or training experience desired.
Licensure
Minimum Required
Obtain Baptist OneCare Credentialed Trainer (EPIC - Cadence) certification within one year.
Preferred/Desired
Baptist OneCare Credentialed Trainer (EPIC - Cadence)
Required Experience:
IC
Key Skills
About Company
Baptist Memorial Hospitals provide compassionate, close-to-home care for patients in the Mid-South. Learn about our medical clinics and health care services.
