GATORONE Guest Service Associate

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profile Job Location:

Gainesville, FL - USA

profile Monthly Salary: Not Disclosed
Posted on: 2 days ago
Vacancies: 1 Vacancy

Job Summary

Classification Title:

GATORONE Guest Service Associate

Classification Minimum Requirements:
  • Ability to commit to working through the end of August 2026 with the possibility of a Fall semester appointment dependent upon the needs of the department. Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.
  • Valid Florida Driver License.
  • Must be able to lift up to 30 pounds bend crawl climb etc. as needed to stock inventory and reach equipment.
Job Description:

Guest service responsibilities include:

  • Answer general questions about GATORONE use account balances and transaction activity.
  • Assist at University functions and events (i.e. Preview Days Move-In Tabling etc.).
  • Perform general office duties such as filing photocopying preparing mailings making on-campus deliveries walking or in State Vehicle posting flyers or assisting technical staff.
  • Serve as a positive host by welcoming guests approaching or passing by the GATORONE office.
  • Provide accurate information as requested by customers at the desk or over the phone.
  • Research and have knowledge of a variety of sources of University and community information.

ID production responsibilities include:

  • Create and/or replace GATORONE cards ID badges/Overlays and Novelty Cards while verifying IDs through ID systems.

Mobile ID Support

  • Assist students faculty and staff with provisioning mobile IDs (e.g. adding credentials to digital wallets) troubleshooting activation issues and ensuring successful access across supported devices.
  • Provide front-line support for mobile credential issues including device compatibility NFC access problems and lost/stolen/new devices while delivering a high level of customer service.

Other responsibilities include:

  • Report notable activities problems questions etc. to the appropriate individuals.
  • Perform end-of-day audits when needed.
  • Process credit card payments.

NORMAL SCHEDULE:

Flexible hours: Monday - Friday up to 20 hours per week

Expected Salary:$14.00 Hourly
Required Qualifications:
  • Ability to commit to working through the end of August 2026 with the possibility of a Fall semester appointment dependent upon the needs of the department. Flexibility to work at least 2 hours in the mornings (between 8am-12pm) on Tuesdays and Thursdays is preferred.
  • Valid Florida Driver License.
  • Must be able to lift up to 30 pounds bend crawl climb etc. as needed to stock inventory and reach equipment.
Preferred:
  • Excellent customer service skills a positive attitude professional demeanor and problem-solving/conflict resolution skills.
  • Strong written and verbal communication skills.
  • Reliable responsible professional in appearance and able to work under pressure.
  • Ability to organize and prioritize with a high attention to detail and confidentiality.
  • Ability to maintain accuracy and efficiency in a fast-paced environment.
  • Proficient in data entry typing skills and Microsoft Office products with advanced knowledge of Microsoft Excel.
  • The ability to work independently identify resources and make independent decisions.
Special Instructions to Applicants:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No


Required Experience:

IC

Classification Title:GATORONE Guest Service AssociateClassification Minimum Requirements:Ability to commit to working through the end of August 2026 with the possibility of a Fall semester appointment dependent upon the needs of the department. Flexibility to work at least 2 hours in the mornings (b...
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A top five public land-grant research university, the University of Florida creates a collaborative environment and accelerates future solutions.

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