Director of Resident Services
Share
Job Location:
Newport News, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
LifeSpire of Virginia is seeking a Director of Resident Services to support our Newport News Community The Chesapeake.
Position Summary
The Director of Resident Services serves as the strategic leader and master planner for all Independent Living programming. This role ensures a vibrant engaging and cost-effective community-wide program that supports successful aging and the seven dimensions of wellness: physical mental social spiritual emotional vocational and environmental.
The Director collaborates across departments and levels of care to deliver high-quality experiences serves as a liaison to Independent Living residents and promotes a culture of purposeful living engagement and satisfaction.
Key Responsibilities
Program Leadership & Development
- Develop and oversee a comprehensive community-wide life enrichment program aligned with the organizations mission.
- Design and implement diverse programming that supports all dimensions of wellness and promotes successful aging.
- Lead planning development implementation evaluation and continuous improvement of programs and services.
- Foster creativity and innovation in all aspects of life enrichment programming.
Resident Engagement & Experience
- Build strong relationships with residents and serve as a primary liaison for Independent Living.
- Communicate Resident Handbook guidelines and address concerns or corrective actions as needed.
- Ensure new residents are welcomed informed and actively engaged in community life.
- Promote resident satisfaction through feedback collection implementation of suggestions and collaborative problem-solving.
Collaboration & Partnerships
- Partner closely with Culinary Marketing and other departments to enhance programming and community events.
- Collaborate with higher levels of care (HLOC) to ensure a cohesive community-wide programming approach.
- Build and maintain relationships with community partners including churches educators and volunteers.
- Work with the Partnership Council to manage social accountability initiatives and community engagement.
Spiritual Life & Community Support
- Support and guide the Chaplain in delivering robust spiritual life programming.
- Ensure continuity of care through hospital visits and strong community partnerships.
Operations Oversight
- Oversee operations of:
- Hair salons and boutique (including vendor management budgeting and resident charges)
- Transportation services (ensuring safety efficiency and satisfaction)
- Negotiate vendor and service contracts annually in collaboration with the Executive Director.
- Research and implement new service providers to enhance offerings and manage costs.
Financial Management
- Develop and manage annual budgets for Life Enrichment Salon/Boutique Fitness and Transportation.
- Monitor expenses and prepare monthly variance reports and P&L statements for salon and boutique operations.
Staff Leadership & Development
- Hire supervise and evaluate staff including conducting annual performance reviews.
- Provide ongoing coaching direction and support to team members.
- Promote team engagement participation and professional development.
- Ensure completion of required training including Relias and annual in-service education.
Administration & Compliance
- Maintain accurate and timely records including:
- Monthly activity calendars
- Budget and inventory records
- Resident Council and committee meeting minutes
- Ensure understanding of Residency and Services Agreements to address resident and family inquiries.
- Maintain confidentiality and compliance with organizational policies.
Community Relations & Marketing
- Support marketing initiatives to achieve occupancy goals and grow the Futures list.
- Contribute to positive community relations and brand awareness.
- Participate in new hire orientation including hospitality training.
Additional Responsibilities
- Maintain Resident Life display cabinets and support community archives and library initiatives.
- Ensure a safe clean and hazard-free environment for residents and staff.
- Participate in the Manager on Duty rotation including weekends and on-call responsibilities.
- Perform other duties as assigned.
Qualifications
- Experience in health services human services or community services required.
- Proven leadership experience with the ability to hire supervise and manage staff.
- Strong organizational planning and time-management skills.
- Ability to design and implement engaging resident-centered programming.
- Understanding of Life Plan Community (LPC) operations including governance and financial structures.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to engage diverse populations.
- Demonstrated leadership initiative and sound judgment.
- Knowledge of community service networks preferred.
- Valid Virginia Drivers License required.
Required Experience:
Director
Key Skills
About Company
Registered Dietitian Part-time Join us at The Chesapeake where we impact lives and build careers! Can you see yourself working on a beautiful “cruise ship on l...
